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Tuesday 14th September 2010, QEII Conference Centre - London, 08:40 - 16:45

Efficiency Through Service Delivery Partnerships 2010

PLACES ARE LIMITED - BOOK NOW TO ENSURE YOUR PLACES

CLICK HERE BOOK ONLINE TODAY or call Laura Evans on 0207 484 5640 to secure your place. For further information, please email laura.evans@govnet.co.uk.

Costs To Attend:

1 delegate = £199 + VAT
2 delegates = £149 + VAT (each)
3 delegates = £299 + VAT (inclusive)

Overview

In the current economic climate, with a severe strain on public finances and resources, the need for efficiency in the public sector is pivotal. The government will have to deliver significant cuts in public sector spending whilst still retaining quality of delivery.

The government is looking towards strategic plans on how savings can be achieved through the outsourcing of public sector back office functions, and the renegotiation of existing contracts to realise further ‘more for less’ savings.

The Confederation of British Industry (CBI) believes that the government could save up to £30bn by 2013-15 by allowing the private sector to provide all non-core activities such as back office functions. Outsourcing such services would also enable public sector organisations to gain specialist providers as partners skilled in project management experience, proven IT infrastructure and the innovation that comes from real knowledge and a passion for improvement.

The National Audit Office has warned that the value for money of 43 major government projects worth around £200bn is at risk because of significant weaknesses in the government’s commercial skills and expertise. It is critical that public sector employees have the necessary commercial skills and expertise to fully assess complex outsourcing projects.

The challenge for the public sector is how to get more with substantially less whilst ensuring that the quality of services are continued to be delivered at a high level. In order to overcome this challenge the public sector will need to examine how services can be delivered through innovative outsourcing partnerships with the private and third sectors to enable efficiency savings, flexibility and choice. The question is how will this be done?

Agenda

This event will provide delegates with a timely opportunity to debate and discuss the public sector’s role as a commissioner or purchaser of services: which services can and should be outsourced and achieving value for money from outsourcing service delivery. Delegates will hear from the leading practitioners involved in outsourcing public services, as well as hearing from best practice examples, which can be transferred to your organisation.

08:40	Registration, Coffee and Networking
09:20	Chair’s Welcome Address Mark Kobayashi-Hillary, Board Member, National Outsourcing Association (CONFIRMED)
09:25	Opening Keynote Address – The Efficiency Reform Group: A Strong Mandate to Tackle Waste and Improve Efficiency across Government Rising to the challenge of doing more with less Tackling the £156bn deficit whilst protecting the quality of important front line services Centralised procurement for commodity goods and services to drive down costs The renegotiation of contracts with major suppliers across government to reduce costs Cloud computing and its role in achieving operational efficiencies The implementation of a programme to simplify HR functions across Whitehall Ian Watmore, Chief Operating Officer, Efficiency and Reform Group (Invited)
09:45	Meeting Cost Challenges through Real Collaboration 10 year, £1.9bn framework agreement to be shared between Lancashire County Council and 12 district councils within Lancashire Preserving front line services for districts through county wide efficiencies Full engagement of districts and other public authorities in Lancashire Authentic partnership model Potential trading opportunities through joint venture with BT Ged Fitzgerald, Chief Executive, Lancashire County Council (CONFIRMED)
10:00	Doing More with Less – A Strategy to Restore Public Finances Doing more with less post election – what role for outsourcing? Engaging with the Private Sector to restore public finances by 2015/16 Sharing back office functions can improve efficiency and reduce bureaucracy Allowing the private sector to provide non-core activities such as back-room functions could save £30bn by 2013-14 Going beyond the savings of the OEP – utilising private sector services to achieve a further £24bn on total expenditure on goods and services by 2015/16 Emma Watkins, Head of Public Service Policy, CBI Public Services Directorate (CONFIRMED)
10:15	Delivering Value to the NHS through a Joint Venture with the Private Sector NHS Shared Business Services – the story 5 years on Background to the JV Our partnership with Steria Business growth Customer satisfaction Quality The future Ruth Ormsby, Director Shared Services, Department of Health (CONFIRMED)
10:30	Achieving Real Value across your Organisation through Innovation in Partnership Delivery Achieving cost savings Increasing the quality of services Protecting the terms and conditions of staff Measuring and understanding risk associated with partnership agreements Benchmarking the success of external contracts Addressing the legal issues associated with public sector contracts Investing money saved back into frontline services Mark Hucker, Head of Planning and Business Management, LG Group (CONFIRMED)
10:45	Effective Management through Outsourced Contracts and Suppliers Managing one of the public sector’s largest outsourced IT environments at HMRC The journey Re-shaping and renegotiating currents contracts – what has been done to make the process more efficient? Working in Partnership Mark Hall, Director of Information Technology, HMRC (CONFIRMED)
11:10	Closing Morning Panel Debate Outsourced back office provision to achieve transformational efficiency targets The development of a 'Management Academy' - the development of new skills in people and performance management Outsourced training and managed learning services Outsourcing NHS ICT provision - a managed service to significantly drive down costs and deliver benefits to both IT users and patients Improving police services through innovative outsourcing and partnership agreements Confirmed Panel Members: David Finch, Deputy Leader and the Cabinet Member for Finance and Transformation Programme, Essex County Council Ged Fitzgerald, Chief Executive, Lancashire County Council Elizabeth Fells, Head of Public Services Reform, CBI Public Services Directorate Ruth Ormsby, Director Shared Services, Department of Health Mark Hall, Director of Information Technology, HMRC
11:30	Coffee and Networking
12:00	Seminar Session One (please scroll to the bottom of the page for details)
13:00	Lunch and Networking
14:00	Seminar Session Two (repeated from the AM session)
15:00	Coffee and Networking
15:30	Achieving Real Value for Money for Citizens in Outsourcing Deals The role of the National Audit Office in effective scrutiny of public sector outsourcing deals Benchmarking success Whole life costing to achieve VFM over the life time of the outsourced contract Data security and protection of sensitive information when outsourcing public sector work The Performance Management Framework – visions for the future Creating a business case for outsourcing: risk management and assessing real term cashable savings Keith Davis, Director, Cross Government and Efficiency Practice, National Audit Office (CONFIRMED)
15:45	Cementing the Commercial, Community and Government Sectors to the Big Society: Adding Value, Resource Efficiency and Job Creation During the past 50 years the distinctive elements of each role - government, community, and commercial - have been blurred Demands for public services outstrip government capacity to pay for the level of service required The new reality demands that unless all services achieve an average 25-40% net saving, there is no long term solution that benefits all three arms of civil society Defining the public benefit will need to be the core determining factor of whether a business, charity or government office stays in existence Any payment provided to an individual, organisation or government office will need to be accompanied by verifiable evidence that the payment is justified Roy O'Shaughnessy, Chief Executive, Careers Development Group (CONFIRMED)
16:00	Outsourcing a Range of Services across DWP to Deliver Cost Savings and Improved Service Delivery Outsourcing to meet key efficiency savings outlined in the OEP in back office, IT and property functions The benefits of having long term outsourced contracts for Information Technology and Estates Services The Work Programme – outsourcing of employment services to deliver sustained employment and reduced costs Procurement and Legal Issues in outsourcing Ensuring legal and technical aspects are properly understood to get the best VFM and service David Smith, Commercial Director, Department for Work and Pensions (CONFIRMED)
16:15	Reducing telecom expenses by eliminating waste   Who is Quickcomm? What is Telecom Expense Management The benefits of ROI How does it work?   Mark Evans, Founder of Quickcom and MD Emea (CONFIRMED)
16:30	Doing more and better for less: The role of social enterprise in the delivery of public services Social enterprises can lead to more effective and more efficient service delivery Designing and tailoring services around the needs of an individual and place A procurement system that supports rather than hinders innovation Access to finance is a key factor in ensuring the continued growth of the social enterprise sector Is the future of social innovation in the private sector or can social enterprise go it alone? Big Society - a much larger role for social enterprises in the delivery of public services Ceri Jones, Head of Policy and Research, The Social Enterprise Coalition (CONFIRMED)
16:45	Questions and Answers and Close of Conference

*programme subject to change without notice

Seminar sessions

• Seminar A: Innovation through Outsourcing - Getting More for Less (Sponsored by NHS Shared Services)

• Seminar B:

AM Session - New challenges for outsourcing: Operational and workforce reforms (Sponsored by Mercer)

PM Session - New challenges for outsourcing: Changing the client and service partner paradigm

• Seminar C: New Court Ruling: How it helps cut the costs of outsourcing and technology projects (Sponsored by Best Practice Group)

 

• Seminar D:

AM Session: Using Strategic Partnerships to Maximum Advantage (Sponsored by Eversheds)

PM Session: How to Create and Manage Flexible Contracts

• Seminar E: Driving value through the provision of financial education for maximum efficiency (Sponsored by WEALTH at Work)

• Seminar F: Doing More with Less (Sponsored by Alexander Proudfoot)

 

Audience

Delegates attending this conference will be from central government, local authorities, education, health and social care and business sectors specifically, heads of procurement, finance directors, heads of commissioning, contracts directors, heads of heads of estates and facilities, HR directors, heads operations and efficiency, heads of IT & technology, heads of business development, employment & skills managers, heads of legal services and transformation managers.

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