Transforming The Way We Work 2017

local government

08:45 - 15:40

Thursday 15 June 2017

Congress Centre, London

This forum will provide attendees with the opportunity to explore effective strategies for modernising the public sector workplace and implementing smart working practices. Delegates will hear from leading experts in the field and best practice case studies on introducing flexible work arrangements, reforming management structures, modernising IT services and redesigning work environments to enhance collaboration, productivity and efficiency within the public sector.


This forum is specifically designed for Central and Local Government including Directors of Property, Heads of Estate Management, Heads of ICT Services, Heads of Organisational Development, Heads of Delivery and Performance, Directors of Estates, Facilities Managers, Delivery Managers, Programme Managers, Business Development Managers, Service Transformation Managers, Project Managers and Heads of Shared Services. This forum is also to the wider public sector to encourage networking and facilitate the sharing of best practice.

Key Speakers Confirmed:
  • Andy Lake, Author, The Way We Work – A Guide to Smart Working in Government
  • Joe Cassidy, Programme Director, Ministry of Justice
  • Martin Sellar, Smarter Working Programme Director, Home Office

*Click here to see other speakers and detailed programme* 


Policy Background

With continued pressure across the public sector to make budget savings and the government still striving to meet its goal of securing £20 billion of annual efficiency savings by 2020, transforming the public sector workplace with smart working practices is essential to enhance productivity, deliver savings and improve public services.

In response the government, through The Way We Work (TW3) programme, has made a commitment to implement smart working across the public sector with widespread efforts to introduce reformed management structures and modernised IT systems. At the core of these efforts was the introduction of the Smart Working: Code of Practice in 2016 supporting technology enhancements, mobile working arrangements and the redesigning of traditional office space. In addition a major programme of estate rationalisation has also been initiated with ‘Government Hubs’ to facilitate flexible working patterns. Equally £7.5 million of funding has been unlocked to support the One Public Estate programme allowing the formation of 36 partnerships between local authorities and other public sector bodies to more efficiently share property and resources.

With government departments leading the way in smart working, it now falls to local authorities and bodies throughout the public sector to instigate significant reform of IT strategies, work practices and property usage to deliver essential efficiency savings and modernise public service delivery to ensure long term sustainability.

View the Agenda


Registration, Refreshments and Networking


Chair's Welcome Address

Lesley Giles, Director, The Work Foundation (CONFIRMED)


Morning Keynote: Implementing the Smart Working Code of Practice within the Workplace

  • Tailoring the Smart Working: Code of Practice to the needs and priorities of public sector organisations
  • Assessing how effective workplace design can promote collaboration and efficiency, with examples across sectors
  • Supporting cultural change within the workplace to promote innovation at all levels, and business as well as employee benefits
  • Ensuring technology solutions deliver real changes to working practices and culture, rather than old ways of working with new tools
  • Developing a strategic, integrated and future-facing approach to implementation

Andy Lake, Author, Smart Flexibility and The Way We Work – A Guide to Smart Working in Government (CONFIRMED)


Special Keynote: Utilising Office Maximisation and Workplace Design to Enhance Smart Working Outcomes

  • Winning the 2017 TW3 Leadership Award for the delivery of a highly innovative office building in Manchester
  • Redesigning office spaces and consolidating estates to support flexible working principles and ensure the effective integration of smart technology into the workplace
  • Assessing how the Home Office was able to effectively engage with managers and staff through surveys and trials to ensure facilities that enhance collaboration and creativity
  • Sharing lessons in developing smart working practices to secure efficiency savings and enhance outcomes by joining up business areas across an organisation

Martin Sellar, Smarter Working Programme Director, Home Office (CONFIRMED)


Key Supporter Session


Questions and Answers Session


Refreshments and Networking


Case Study: Working in Partnership across the Public Sector to Deliver Estate Rationalisation

  • Engaging in a bidding process for a £235,000 Cabinet Office grant, by successfully delivering an estate efficiency programme which enhances funding for frontline services
  • Utilising One Public Estate funding to develop shared land and property projects and invest in joined up customer services to overcome the challenges of duplication and ineffective procurement
  • Sharing best practice on how Wiltshire Council adopted estate rationalisation by reducing its estate portfolio from 95 buildings to 3 core smart working hubs as a solution to high operating costs
  • Assessing the long term future benefits of releasing surplus public land to raise finances and substantially reduce public service overheads

Dr Carlton Brand, Corporate Director, Wiltshire Council (CONFIRMED)


Case Study: Fostering an Agile Culture Using Digital as a Transformation Enabler

  • Responding to the challenges of reduced funding and increased demand on services with an accelerated digital transformation programme
  • Developing an agile working culture as part of a wider strategy for technological transformation
  • Fostering innovative solutions to smart working, customer experience and effective collaboration with partners on data driven insights
  • Identifying the challenges and innovation enablers which allowed Worcestershire County Council to formulate a successful digital strategy

Neill Crump, Head of Digital Transformation and Customer Services, Worcestershire County Council (CONFIRMED)


Questions and Answers Session


Lunch and Networking


Afternoon Keynote: Sharing Central Government Successes of Transforming the Way We Work Practices

  • Sharing the success of the Ministry of Justice as the first department to deploy a mobile working strategy with the provision of 5,000 mobile devices to allow front line staff to work anywhere
  • Reformulating the work environment to enhance efficiency with the establishment of 38 MOJ commuter hubs and collaborative working zones
  • Empowering staff across the organisation to transition to smart working with a ‘continuous improvement cycle’ to address issues encountered and the formation of an inclusive staff engagement programme
  • Acting as a ‘pathfinder’ to lead future smart working development across government and the wider public sector by supporting evaluations of space and resource usage to develop TW3 strategies

Joe Cassidy, Programme Director, Ministry of Justice (CONFIRMED)


Case Study: Delivering Organisational and Cultural Change in the Implementation of Smart Working

  • Outlining how the Intellectual Property Office challenged 120 volunteers to identify workplace solutions to increased demand, funding pressures and organisational structures
  • Sharing the success of a one year programme led by staff to assess the benefits of non-hierarchical teams and flexible working practices to enhance productivity
  • Formulating the #adaptive initiative which empowered staff with an independent ‘go and do’ culture focussing on independent management of workloads, collaborative team working and flexible mobile IT systems
  • Winning the 2016 TW3 Culture and People Award for enhancing productivity, excelling at staff engagement and introducing reformed practices which adapted to operational challenges

Alex Symonds, #adaptive Core Team Lead, Intellectual Property Office (CONFIRMED)


Questions and Answers Session


Refreshments and Networking


Case Study: Implementing a Local Authority Workplace Transformation Agenda

  • Sharing the story of developing an approach to a modern council in North Yorkshire, from the concepts of the vision to delivering the benefits to ensure  customers and services remain at the heart of the Council’s work
  • Overcoming efficiency challenges with the formation of the ‘Modern Council’ programme promoting the integration of technology to ensure business innovation can be shared across the authority
  • Identifying solutions through a mobile working strategy for a dispersed workforce of 6,000 people with connectivity enhancements to facilitate flexible working, paperless offices and hot-desking
  • Highlighting future opportunities for improved customer experience with the standardisation and integration of services and an emphasis on digital platforms and self-service options

Jenny Baynes, Senior Project Manager, North Yorkshire County Council (CONFIRMED)


Case Study: Developing an Effective ICT Strategy Supporting Smart Working Practices

  • Exploring best practice in delivering an IT modernisation programme with the successful migration of IT infrastructure onto a cloud computing network to facilitate mobile working and flexible service delivery
  • Assessing how IT teams can formulate a smart working plan with solutions including mobile devices, integrated communications systems and remote access software
  • Evaluating how the IT strategy fits in within a wider transformation strategy adopted by Aylesbury Vale District Council to release office space, improve efficiency and support asset and overhead cost savings
  • Sharing experiences of a digital service transformation which promotes the enhancement of customer services through improved online platforms and paperless administration systems

Maryvonne Hassall, IT Strategy Manager, Aylesbury Vale District Council (CONFIRMED)


Questions and Answers Session


Chair's Summary and Close

*programme subject to change

You May Also Like