further & higher education
2

Student Experience 2020

further & higher education

08:45 - 16:30

Tuesday 28 April 2020

Central London

Early Bird Discount Offer 10% off all advertised rates for a limited time only. Discount available to public / voluntary organisations only

Student Experience 2020 will offer a leading platform to assess sector leading innovations and updates in enhancing the student experience across the higher education sector. Participants will gain vital insights on embedding experience within teaching and learning, improving the impact of student support services and the next steps in supporting student retention and engagement. Delegates will also gain key updates from the Office for Students on the development of their new student engagement strategy.

Audience

This Forum is specifically designed for the Higher Education Sector. Those in attendance will include:

  • Head of Student Experience
  • Head of Student Engagement
  • Student Experience Managers
  • International Student Experience Managers
  • Student Experience Coordinators
  • Student Experience Officers
  • Heads of School
  • Heads of Service Development
  • Directors of Student Services
  • Directors of Teaching and Learning
  • Directors of Student Journey
  • Academic Managers and Registrars
  • Deans
  • Associate Deans
  • Pro Vice Chancellors
  • Principal and Senior Lecturers
Key Speakers Confirmed:
  • Cassie Agbehenu, Student Engagement Manager, Office for Students
  • Professor Robert Allison, Vice-Chancellor, Loughborough University
  • Jayne Aldridge, Chair, AMOSSHE
  • Ann Marie Graham, Chief Executive, UK Council for International Student Affairs
  • Professor Sarah Purdy, Pro Vice-Chancellor, University of Bristol
  • Paula Tunbridge Director of Student Life and Wellbeing, University of York
  • Dr Cassie Wilson, Vice President (Student Experience), University of Bath
  • Sara Raybould, Pro Vice-Chancellor (Student Experience), University of West London
  • Professor Jackie Labbe, Pro Vice-Chancellor (Academic), De Montfort University Leicester
  • Dr Emily McIntosh, Director of Learning, Teaching and Student Experience, Middlesex University
  • Sally Ingram, Director of Student Health and Wellbeing, Newcastle University
  • Nathalie Noret, All About Respect Programme Lead, York St John University
  • David Gilani, Head of Student Engagement and Advocacy, Middlesex University
  • Alexandra Banks, Student Achievement Manager, Solent University
View the agenda and additional speakers

The 2019 National Student Survey revealed that 84% of students were satisfied with their course, up from 83% the previous year. Yet, the sector faces significant challenges with two-thirds of institutions recording a rise in student dropouts in the past 5 years, a marked increase in students reporting mental health conditions and cases of sexual harassment trebling in the past three years.

The quality of the student experience and the delivery of support services are now critical to the success of universities seeking to stand out in a competitive market with increased expectations from new students. The success of the academic experience and the outcomes emerging from the National Student Survey are now key measures in the Teaching Excellence Framework (TEF). In addition, the Office for Students has placed experience at the heart of its regulatory approach for the sector, with the delivery of a new OfS Student Engagement Strategy expected to be launched in February 2020.

Yet, there are now growing challenges around delivering a high quality and safe university experience, with growing attention on harassment, hate crime and mental wellbeing. 81% of universities have updated their discipline procedures following the work of a Universities UK taskforce on harassment and hate crime. In addition to this, almost a third of student’s report feeling lonely on a weekly basis and LGBTQ+ students report significantly lower levels of happiness and wellbeing at university.

As such, it is now critical for higher education institutions to enhance the quality of their student experience for all students. For universities improvement will be vital in delivering a distinctive offering in a competitive sector and meeting the high expectations of the OfS. For students, further transformation to the student experience will be key in making universities safer, more inclusive and more accessible places to study.

08:45

Registration, Refreshments and Networking


09:30

Chair’s Welcome Address

Professor Jackie Labbe, Pro Vice-Chancellor (Academic), De Montfort University Leicester (CONFIRMED)


09:40

Opening Keynote: Can we be Different? Students Influencing National Higher Education Policy

  • Assessing how the Office for Student’s intends to engage the student voice in regulation through its new Student Engagement Strategy to be released in February 2020
  • Exploring the requirements of the Office for Students in ensuring student’s have had an input on Access and Participation Plans
  • Evaluating the core barriers to engagement and how institutions can support inclusive provision which enhances the student experience
  • Discussing how universities can effectively embed the student voice within decision making

Cassie Agbehenu, Student Engagement Manager, Office for Students (CONFIRMED)


10:10

Keynote: Maximising the Impact and Reach of Student Support Services

  • Assessing how student support services can be delivered across the student lifecycle to enhance engagement and impact
  • Harnessing evidence-based solutions to improve the interaction and engagement with support services
  • Designing service provision around needs gaps and exploring how support services can deliver support to hard to reach students
  • Exploring how student welfare and mental health services can be more effectively integrated into course delivery to deliver holistic student support

Jayne Aldridge, Chair, AMOSSHE (CONFIRMED)


10:30

Questions and Answers Session


10:50

Refreshments and Networking


11:10

Keynote: Delivering a High Quality Student Experience for International Students

  • Exploring the journey and decision-making process of international students and assessing how universities can meet the expectations of incoming students
  • Assessing the next steps in improving communications and engagement with international students to enhance student experience programmes
  • Ensuring an institution delivers value for money and can offer a distinctive student experience within a competitive international market
  • Analysing future solutions for improving integration, inclusivity and accessible support
  • Discussing what a post-Brexit settlement will mean for the international student experience

Ann Marie Graham, Chief Executive, UK Council for International Student Affairs (CONFIRMED)


11:30

Case Study: Developing Outstanding Mental Health and Wellbeing Services for Students

  • Responding to growing demand for mental health services with a campus-based clinic offering cognitive behavioural therapy (CBT) to all students in need
  • Expanding services in coordination with the university’s therapy training programme to cut waiting referral times to less than 2 months
  • Delivering practical support to students to improve mental wellbeing and deliver adjustments to allow them to continue in their studies
  • Assessing key experiences in how institutions can embed mental health support across an institution and within course delivery

Winner of Best Student Experience at the Guardian University Awards 2019

Sally Ingram, Director of Student Health and Wellbeing, Newcastle University (CONFIRMED)


11:50

Case Study: Tackling Harassment and Promoting Respect on Campuses

  • Designing a student-led campaign to develop a culture of improved tolerance and respect to tackle harassment and sexual abuse
  • Involving students in an engagement exercise to determine the needs of the community in overcoming harassment and intolerance
  • Developing a series of training courses and an awareness programme intended to enhance understanding of healthy and respectful relationships
  • Creating new university wide policies on sexual violence and delivering a new reporting system across the institution to support victims

Nathalie Noret, All About Respect Programme Lead, York St John University (CONFIRMED)


12:10

Questions and Answers Session


12:30

Lunch and Networking


13:30

Afternoon Keynote: Successfully Embedding the Student Experience into University-Wide Decision Making

  • Understanding what makes a holistic student experience with outstanding outcomes in wellbeing, student support, teaching quality and social life
  • Assessing how an institution can deliver a joined-up approach to maximising student satisfaction and the quality of the student life
  • Measuring the impact of programmes on student satisfaction and determining how to deliver an outstanding experience throughout the student lifecycle
  • Analysing what makes an effective student experience strategy and how universities can meet the needs of future students

Ranked Number 1 in the THE Student Experience Survey 2018

Professor Robert Allison, Vice-Chancellor, Loughborough University (CONFIRMED)


13:50

Keynote: Enhancing Student Inclusion and Diversity within the Student Experience

  • What is an inclusive learning environment which supports diversity and accessibility for all?
  • How can service delivery and the academic experience be designed to support the needs of underrepresented groups?
  • What are the key barriers and next steps for supporting a culture of inclusion and improved access for all students?
  • How can an inclusivity be embedded within a student experience strategy?

Professor Sarah Purdy, Pro Vice-Chancellor, University of Bristol (CONFIRMED)


14:10

Practical Insights: Academic Advising & Tutoring as Pedagogy – Exploring An Integrated & Inclusive Tutorial Curriculum

  • Establishing academic tutoring and advising as critical to student-centred pedagogical practice
  • Exploring the use of an integrated tutorial curriculum to align tutoring with other learning & teaching activities
  • Harnessing learning and engagement analytics for the greater good – an appreciative approach
  • Understanding how academic advising aligns with universal design for learning (UDL)
  • Stating the case for the pivotal role of advising and tutoring in facilitating student success

Dr Emily McIntosh, Director of Learning, Teaching and Student Experience, Middlesex University (CONFIRMED)


14:30

Questions and Answers Session


14:50

Refreshments and Networking


15:10

Panel Discussion: The Future of Improving Student Outcomes through a High Quality Student Experience

  • Exploring the next steps for the sector in delivering an inclusive student experience which supports progression and success for all students
  • Assessing the role of student support services in embedding student well being into an institutional-wide approach
  • Analysing leading innovations in improving student satisfaction and retention
  • Evaluating how institutions can prepare for evolving student needs and expectations in the future

Sara Raybould, Pro Vice-Chancellor (Student Experience), University of West London (CONFIRMED)

David Gilani, Head of Student Engagement and Advocacy, Middlesex University (CONFIRMED)

Paula Tunbridge Director of Student Life and Wellbeing, University of York (CONFIRMED)


15:40

Case Study: Designing a High Impact Student Retention and Engagement Programme

  • Establishing an institution-wide student achievement team delivering targeted interventions for underachieving students
  • Delivering needs-based support for students at risk of dropping out with mentoring, induction seminars and additional tutoring
  • Harnessing data insights to develop a risk profile of those at risk of withdrawing based on engagement and achievement data
  • Utilising benchmarking and monitoring of departmental retention action plans against baseline expectations across the university

Alexandra Banks, Student Achievement Manager, Solent University (CONFIRMED)


16:00

Practical Insights: The Role of Outstanding Facilities and Campus Provision in Enhancing the Student Experience

  • Assessing how institutions can embed a sense of community and social support within a campus setting
  • Understanding the role of facilities provision, accessibility and convenience in enhancing the quality of student life
  • Embedding proactive student support services within the student experience and assessing how core services can make themselves more present and accessible on campus
  • Exploring the next steps in supporting university accommodation to enhance its inclusivity and impact on a high quality student experience

Dr Cassie Wilson, Vice President (Student Experience), University of Bath (CONFIRMED)


16:20

Questions and Answers Session


16:30

Chair's Summary and Close

*Programme subject to change


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