local government

4th Annual Transforming the Way We Work Forum

local government

08:45 - 16:00

Tuesday 18 June 2019

Holiday Inn London – Bloomsbury, Central London

This Forum provides participants with an excellent opportunity to examine successful methods of modernising the public sector workplace through innovative, smarter working practices. Attendees will be updated by the Cabinet Office and Government Property Agency (GPA) on the work being undertaken to raise smart working standards across central government departments. Award-winning best practitioners from local government and across the public sector will share guidance on establishing flexible work arrangements, effectively embedding smart working culture into practice and utilising technology to increase productivity.


This Forum is specifically designed for Central and Local Government. Typical job titles will include:

  • Directors of Property
  • Heads of Estate Management
  • Heads of ICT Services
  • Heads of Organisational Development
  • Heads of Delivery and Performance
  • Directors of Estates
  • Facilities Managers
  • Delivery Managers
  • Programme Managers
  • Business Development Managers
  • Business Improvement Managers
  • Business Change Managers
  • Service Transformation Managers
  • Project Managers
  • HR Managers
  • Strategy Managers
  • Heads of Shared Services

This Forum is also open to the wider Public Sector and private sector organisations to encourage networking and facilitate the sharing of best practice.

Key Speakers Confirmed:
  • Kate Guthrie, Smart Working Lead, Cabinet Office/Government Property Agency (GPA)
  • Victoria Nowell, Smart Working Manager, Department for Culture, Media and Sport
  • Andy Lake, Author, The Way We Work – A Guide to Smart Working in Government and PAS 3000: Code of Practice for Smart Working
  • Naomi Cooke, Head of Workforce, Local Government Association
  • Adrienne Gault, Head of People Transformation and Org Change and Elaine Donaghy, Business Change Manager, Food Standards Agency
View the agenda and additional speakers


Registration, Refreshments and Networking


Chair's Welcome Address

Dr Deirdre Anderson, Head of Department (People and Organizations), The University of Lincoln (CONFIRMED)

Part 1 – Government Update

Cabinet Office & Government Property Agency


Morning Keynote: Effectively Implementing Smart Working Policy Across Central Government Departments

  • Examining the journey of embedding Smarter Working as government policy and the impact that the PAS3000 Smart Working Code of Practice has had on transforming working standards
  • Outlining how the Cabinet Office collaborates with other departmental Smarter Working Teams and the GPA, including establishing a network of experts and Smarter Working toolkits to enable successful adoption of Smarter Working
  • Sharing examples of best practice innovations implemented across departments to deliver ‘positive people experiences’, such as physical and online hub-working and office facilities focused on activities instead of individuals
  • Highlighting the next steps for the Cabinet Office to ensure innovative technology and working practices are being embedded and raising working standards for everyone across all government departments

Kate Guthrie, Smart Working Lead, Cabinet Office/Government Property Agency (GPA) (CONFIRMED)


Questions and Answers Session


Refreshments and Networking

Part 2 – Embedding Smarter and More Flexible Working Initiatives Across Local Government


Case Study: Designing your Culture for Digital and Smart Working

  • Taking a people and culture first approach to delivering digital transformation
  • Outlining how the council started its smarter working journey by embedding their Organisational Development team into the transformation process, engaging with employees and visiting other organisations to review best practice around flexible, agile and mobile working
  • Examining the success of behavior change theory and consistent communication as a process to achieve staff buy in and ensure colleagues understood the need to work differently
  • Highlighting the key challenges faced throughout the transformation process and how to overcome them, including dependence on printing and paper processes, manager trust levels and preference for physical presence in the office
  • Analysing the success of equipping the workforce and the offices with the mobile technology including increasing employee satisfaction by 10.9%, employee work life balance increase by 21% and £1.2 million saving in property running costs over the first 3 years

Pamela Moffat, Senior Organisational Development Business Partner, and Marc O’Hagan, Organisational Development Specialist, Staffordshire County Council (CONFIRMED)


Special Keynote: Supporting Local Authorities to Improve and Implement Smarter Working Practices

  • Discussing how councils can utilise digital tools and technologies to deliver more targeted services
  • Highlighting examples of local councils effectively transforming their smarter working methods and the support offered by the LGA, as outlined in the LGA’s Transforming Local Public Services report
  • Outlining the key challenges and opportunities currently faced by councils when implementing smart working practices, including reducing costs and improving employee satisfaction

Naomi Cooke, Head of Workforce, Local Government Association (CONFIRMED)


Questions and Answers Session


Lunch and Networking

Part 3 – Ethos & Culture of Smarter Working


Afternoon Keynote: Successfully Embedding Smarter Working Practices into the Ethos of a Central Government Department

  • Demonstrating how DCMS has embedded Smart Working Principles into their staff’s daily practices, including the process of successfully balancing employees’ freedom to choose with the responsibility to meet business needs
  • Outlining the process of establishing a training programme to train a team of 24 change-makers and guides, to assist with the adoption of smart working tools and business practices across the department
  • Highlighting how technology infrastructure changes, such as 100% of staff working from a laptop and 60% using mobile devices/phones, have enabled managers to assess performance on results rather than attendance

Victoria Nowell, Smart Working Manager, Department for Culture, Media and Sport (CONFIRMED)


Special Keynote: Establishing a Culture of Smart Working Across the Public Sector

  • What is a Smart Working culture, anyway?
  • What should a programme of Smart Working culture change look like?
  • Does anything ever go wrong? And what to do about it (if it does).
  • Engaging people in a benefits-driven and transformational approach to change
  • What’s the next stage of Smart Working Maturity, or are we done now?

Andy Lake, Author, The Way We Work – A Guide to Smart Working in Government and PAS 3000: Code of Practice for Smart Working (CONFIRMED)


Afternoon Keynote: It’s All About Me: The Power of People First Workplace Furniture

  • The best workplace furniture design isn’t built around the workplace, its built around people
  • Work is often described as a single activity. People often say, “I’m off to do a day’s work,” yet it requires effort, attention and direction. So what is work, what is the workplace and how do we use our furniture to work?
  • As humans at work, we interact with physical furniture. This interaction is governed by our physical shape, physiology, psychology, society and culture  and too many workplace designs are implemented for the organisation’s benefit. Yet meeting individual human needs is the key to a successful workplace

Adrian Campbell, Workplace Design: The Senator Group ; Author of “Its all about me”


Questions and Answers Session


Refreshments and Networking


Case Study: Establishing an Award-Winning WorkWell Programme to Improve Working Efficiency Standards

  • Outlining the journey of establishing North Lincolnshire’s award-winning WorkWell Programme, which optimises the councils working practices and space
  • Highlighting the process of embedding the programme by utilising ‘WorkWell’ workshops for 100 leaders and senior managers, including Staff Engagement Sessions
  • Examining how the council effective achieved support for the programme across the workforce by establishing an Executive Board and a cross-organisational communication plan
  • Analysing the overall positive impact of the programme, including significant property cost savings, as well as positive feedback from teams, with 55% of staff now choosing to work from non-council owned spaces regularly

Winner of the Smarter Working Judges’ Special Award 2019

Nolan Bennett, Programme Director, North Lincolnshire Council (CONFIRMED)


Case Study: Developing a Robust ‘People Focused’ Strategy to Improve Working Outcomes

  • Outlining the process of establishing a cross-departmental ‘People Strategy’, which focuses on building a resilient organisation, leading and managing change and developing staff skills and capabilities
  • Examining FSA’s journey on establishing and rolling out their change management tool ‘Fit for Change’, including sharing feedback from managers and staff on the impact of the tool
  • Sharing guidance and lessons learnt around managing staff performance remotely one year on since its transformation, including the lessons learnt and challenges faced so far
  • Discussing the possible next steps for the FSA in continuing to transform and improve their working environment to ensure a high-quality service is provided

Adrienne Gault, Head of People Transformation and Org Change and Elaine Donaghy, Business Change Manager, Food Standards Agency (CONFIRMED)


Questions and Answers Session


Chair's Summary and Close

*Programme subject to change

 According to a 2018 survey by Timewise UK, 70% of employees wanted management to support work-life balance, while 60% wanted a range of flexible working options to be offered by their employer. Furthermore, 73% wanted a workplace culture where people are judged on the work they produce rather than the hours they put in. In addition, a 2017 YouGov survey of British businesses and employees found 89% considered flexible working to be a key motivator for their productivity.

To support the transition to smarting working across central government, the Cabinet Office launched their Shared Services Strategy in January 2018. The strategy aimed at improving the level of integration across the civil service to save public money while also improving services, introducing measures such as the promotion of automation in back office processes and cloud-based technology. Additionally, in April 2018 the government established the Government Property Agency (GPA), to deliver property and workplace solutions across government and transformation throughout the civil service. The GPA set ambitious targets in their Government Estate Strategy 2018, expecting 70% of government departments and other agencies to comply with the Smart Code Working Code of Practice of the British Standards Institute by 2020, followed by a target of 100% compliance by 2022. In addition, a November 2018 Public Value Review by Sir Michael Barber stated that civil service productivity needed to be more open to “disruptive innovation” alongside the creation of a new “public value framework” to benchmark the effectiveness of their spending.

As pressure continues to grow throughout the public sector, as well as growing expectations from both government and employees, it is vital that all public sector organisations transform and expand their Smarter Working practices. Organisations from across the public sector, including local and central government, must come together to share best practice examples on modernising services through innovative technology, flexible working hubs and data-driven working initiatives to improve services and deliver better value for money.

Pamela Moffat, Senior OD Specialist , Staffordshire County Council

An Organisational Development leader of over 20 years, Pamela has spent much of her career working with large, complex organisations facing whole scale change.  She has spent the last 10 years working on cultural change and development programmes mostly relating to the Digital and Smart Working agendas from which she has grown her knowledge and expertise. From shaping strategy to delivery Pamela has played a leading role in Staffordshire County Council’s Smart Working approach over the last 4 years which is beginning to demonstrate real business impact and behavioural change.

Marc O’Hagan, Organisational Development Specialist, Staffordshire County Council

Marc is a behavioural change leader with over a decade of experience applying behavioural change theory such as nudge to organisational development and change programmes. Marc has been critical to Staffordshire County Council’s Smart Working and successfully implementing new ways of working offering his advice and expertise on simple nudges to achieve long lasting behavioural change and breaking old habits.  Alongside this Marc’s career in Organisational Development has also seen him work closely with the third and private and charity sectors helping to develop new business and operating models.  Marc’s passion lies in helping organisations achieve the maximum business benefits from the integration of digital strategy and cultural change.

Andy Lake, Director, Flexibility.co.uk

Andy Lake is a specialist in Smart and Flexible Working, and has worked on dozens of implementations and evaluations across the private and public sectors. He is the author of Smart Flexibility (Gower Publishing), It’s Work But Not as We Know It  and numerous other publications. Andy has worked with the Cabinet Office in this field and wrote the guidelines for the Civil Service and is also the author of the British Standards’ PAS 3000 – Code of Practice for Smart Working. He has recently been working with the European Commission on their Workplace of the Future programme.

Dr Deirdre Anderson, Head of Department (People and Organizations), The University of Lincoln

Dr Deirdre Anderson is Head of Department: People and Organizations in Lincoln International Business School, University of Lincoln.  Her research interests include the changing nature of work and the workplace, flexibility and work-life integration, inclusion and diversity, and work and family (especially in different cultures).  Deirdre frequently presents her research at academic and practitioner conferences within the UK and internationally and publishes in journals of recognized international excellence.  Deirdre spent over 20 years working within organizations and then as an independent business psychology consultant and trainer in the private sector, before obtaining her PhD and taking up academic research and teaching.  She continues to specialise in executive leadership programmes for women. 

Victoria Nowell, Smart Working Manager, Department for Culture, Media and Sport

Victoria is the Smart Working Manager in the Department for Digital, Culture, Media and Sports – one of the most diverse and exciting departments in Whitehall. She was part of a very small team who has been responsible for changing not only the DCMS working environment but also introducing exciting new Smart Working practices and training. Their work was recognised by winning the national 2019 Smart Working Workplace award.

Adrienne Gault – Head of People Transformation and Organisational Change

Adrienne is deputy director in the Food Standards Agency’s People and Organisational Change Division with direct responsibility for people transformation and change, designing and leading the development of the people strategy including organisation design. She is a highly experienced OD&D practitioner having held many senior management roles in both the public and private sector across the UK.

Elaine Donaghy – Business Change Manager, Food Standards Agency

Elaine is an experienced communications professional, holding various positions within the FSA, including a senior role in internal communications and managing the Northern Ireland Comms team, before changing disciplines to work in the Transformation Team. She is responsible for implementing a consistent change management approach and is currently supporting business change for number of high profile programmes and projects across the organisation.

Adrian Campbell, Workplace Design: The Senator Group ; Author of “Its all about me”

As a  workplace designer I have been working to understand how the wider impacts of age, health, education and international culture impact the design of work spaces. With boundaries blurring of what constitutes work space I have recently designed spaces for workplace, healthcare, education, hospitality and sporting venues. As well as working with leading commercial organisations to design work spaces I have been undertaking specific UK based research into “How we work?” and recently  published  a book called “Its all about me” The power of people first workplace furniture.

Nolan Bennett, Programme Director, North Lincolnshire Council

Nolan is a Programme Director at North Lincolnshire Council.  With over 25 years of experience across a broad range of areas in the public sector, he currently develops and leads major change programmes.

Nolan is passionate about what he does and the success his organisation has achieved.  Recently, Nolan’s role in his council’s national award winning WorkWell programme has delivered a range of ‘hard’ benefits.  More significantly, this has enabled a significant cultural change, optimising the relationship between leadership, space, infrastructure and ways of working.

Nolan believes that leadership, effectively managing change and keeping people at the centre of everything is key to achieving success.

Kate Guthrie, Smart Working Lead, Cabinet Office/Government Property Agency (GPA)

Kate is the Smarter Working Programme Director at the Government Property Agency – an executive agency of the Cabinet Office.  As a Business Change and Transformation specialist, with an 18-year Civil Service career, Kate has led numerous transformation projects and programmes within a variety of departments, including the Cabinet Office, MOD and Welsh Government.  Her skills and experience include workspace transformation, organisation design and development and culture and behaviour change.  Having spent much of her career implementing smarter working, Kate is particularly passionate about the difference smarter working makes to people, teams and organisations and she’s working across Government and the wider Civil Service to drive the smarter working agenda.



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