voluntary sector Training
1179

Improving Crisis Management across the Voluntary Sector

voluntary sector Training

9:30 - 16:30

Wednesday 28 October 2020

Central London

Coronavirus update: Inside Government has now postponed all its planned conferences, forums and training courses until June. We are in the process of scheduling new dates and will be in touch with all booked delegates. The health and wellbeing of our delegates, contributors and staff is at the forefront of our concern and we appreciate your support in taking this step and your patience in awaiting new dates. Please get in touch if you need any further information, at enquiries@insidegovernment.co.uk

 

 

The Voluntary Sector has been rocked by a number of high-profile crises in the last few years, including safeguarding incidents, fundraising scandals and financial mismanagement cases. It is more important now than ever that charities have effective crisis management strategies in place to deal with these increasing incidents.

This Improving Crisis Management Across the Voluntary Sector course will provide you with expert guidance on implementing effective risk management and ensuring robust crisis management and communication strategies are in place.

Through interactive sessions and practical workshops, you will create a tailored crisis management strategy to ensure your organisation is prepared to manage a crisis effectively, minimising risk and limiting reputational damage.

Learning Objectives:
  • Understand how to enhance risk management strategies across your organisation to prevent crises
  • Learn how to respond effectively to a crisis to minimise risk and prevent escalation
  • Create a robust crisis communications strategy which manages reputational risk
  • Take away guidance from an organisation at the forefront of a crisis and discuss lessons learnt
Confirmed:
  • Kirsten Walkom, Executive Vice President, Smith and Company and Former Global Communications Director, Save the Children
View the agenda and additional speakers

09:15

Registration


09:45

Trainer’s Welcome and Clarification of Learning Objectives

Kirsten Walkom, Executive Vice President, Smith and Company and Former Global Communications Director, Save the Children (CONFIRMED)


10:00

Implementing Effective Risk Management Across the Organisation

  • Understanding the importance of risk management, particularly in light of recent high-risk incidents across the voluntary sector, such as safeguarding failures, fraud and unethical fundraising techniques
  • Identifying the risks your organisation faces and learn how to ensure there are effective protocols in place for identifying risks early on
  • Developing and embedding an effective code of conduct for staff to prevent risks arising and ensure staff are trained to deal with issues
  • Ensuring your risk management framework is meeting the regulatory expectations of the Charity Commission

Kirsten Walkom, Executive Vice President, Smith and Company and Former Global Communications Director, Save the Children (CONFIRMED)


10:45

Responding to a Crisis

  • Understand the context: what is a crisis like for a charity and what are the stages of response?
  • Outlining the first steps to be taken when an incident emerges, including first points of contact and reaching out to those affected
  • Assessing your duty of care towards staff and volunteers and how to ensure you are meeting this in a crisis
  • Identifying the key elements of a robust crisis plan which ensures immediate and efficient response which minimises risk, tackles the issues at the heart of the crisis and maintains public trust

Kirsten Walkom, Executive Vice President, Smith and Company and Former Global Communications Director, Save the Children (CONFIRMED)


11:30

Refreshments and Networking


11:45

Developing an Effective Crisis Communications Strategy

  • Discussing how to handle the press in a crisis, including understanding what journalists want and how to provide this whilst maintaining reputation
  • Identifying the key elements of a successful crisis communications strategy, including ensuring that internal and external comms align and having a clear line of command for sign-off
  • Identifying the best representative to work with the media and how to ensure they can display empathy and resonate with the public
  • Utilising the logistics of communications: understand what timelines you should work to and the best platform to distribute messages
  • Communicating with stakeholders – how to communicate, what to say and how to say it

Kirsten Walkom, Executive Vice President, Smith and Company and Former Global Communications Director, Save the Children (CONFIRMED)


13:00

Lunch and Networking


14:00

Case Study: Improving Crisis Management – Sharing Lessons Learnt

  • Identifying the failures in CAFOD’s crisis management prior to the safeguarding incident
  • Offering guidance on adapting policies and procedures to tackle these shortcomings
  • Examining changes CAFOD have made to their crisis management strategy in order to ensure a robust crisis communications policy is now in place
  • Sharing lessons on how to overcome a crisis and how future communications can reflect improvements and win back public trust

Lucinda Devine, Head of Communications, CAFOD (invited)


14:45

Refreshments and Networking


15:00

Workshop: Designing a Robust Crisis Management Strategy

  • Map a crisis management strategy across key stages, from pre-crisis through to media management
  • Identify the types of crisis that might emerge for your organization and tailor your strategy accordingly
  • Prepare for the implications of a crisis on finances and contracts and how to minimise this risk from the outset
  • Understand how to establish a powerful brand and utilise this within a crisis management strategy

Kirsten Walkom, Executive Vice President, Smith and Company and Former Global Communications Director, Save the Children (CONFIRMED)


16:15

Feedback, Evaluation and Close

*Programme subject to change


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