Date & Time

Thursday 16th May, 2024
9:15 AM - 4:30 PM

Venue

Online

Availability

Spaces Available

Purchase

Professor Cameron Swift is a key member of the NICE Falls Clinical Guideline Development Group (GDG) and Quality Standards Advisory Committee that developed the core national guidance (CG24/161; 2004/2013) and updated Falls Quality Standard (QS86) (published in January 2017).

In the past, he served as Physician to the DOH External Reference Group for the England National Service Framework for Older People, and in this capacity chaired the Working Party for Standard 6 (Falls & Fractures). He has also been Chairman of the NICE GDG, & subsequent Quality Standard Topic Expert Group for Hip Fracture (CG124, QS86)(2011, 2012). He continues to serve as an expert member in current updates of NICE guidance (2014) and Quality Standards (2016-17) on both of these topics.

Professor Cameron Swift
Consultant Physician
King's College London

• Revisiting the focus, necessity, opportunity and challenge of falls prevention in older adults

•  Evaluating the evidence behind an effective falls prevention service and understanding what works and why.

•  Understanding the development, availability and content of national and international guidance on falls prevention, including the NICE Guideline and Quality Standards and the World Guidelines

Professor Cameron Swift
Consultant Physician
King's College London

10:30 am

Integrated Falls Prevention And Organisational Collaboration

• Learning the key factors in developing, implementing and maintaining an effective falls prevention service

• Integrated falls prevention and organisational collaboration.  Ensuring prompt access for those at risk.

•  Local and national audit – necessity, opportunity and resources

•  Understanding and responding to the latest report of the National Audit of Inpatient Falls (NAIF)

Professor Cameron Swift
Consultant Physician
King's College London

11:15 am

Morning Break

• Achieving optimal first response falls assessment and management

• Multidisciplinary first response teams

• First response as an integral component of national falls prevention strategy

Ben Scott
Improvement Lead for Falls
Welsh Ambulance Service NHS Trust - CONFIRMED

12:15 pm

Environmental, Teamwork And Human Factors Strategies For Inpatient Prevention And Management

• Effective risk identification – moving on from “risk factor lists”

• Defining and implementing successful patient-centred and environmental strategies

• Learning and benefitting from investigation following an inpatient fall

Carrie Tyler
Falls Improvement Specialist Practitioner, Mid and South Essex NHS Trust - CONFIRMED

12:45 pm

Lunch

1:30 pm

Using QI and Local Audit to Improve Falls Prevention and Management

Setting and applying clear standards for falls prevention

• Tailoring patient care and management to individual need and risk

• Successful inpatient falls reduction in Leeds – the Falls Quality Initiative

• Methods of monitoring and measuring change for the better

• Making best use of local audit to drive falls reduction

Dr Anna Winfield
Specialist & QI Lead
Leeds Teaching Hospitals NHS Trust - CONFIRMED

2:15 pm

Identifying and Managing Delirium in Older People to Prevent Falls

• Analysing how falls are significantly more likely to occur for older people experiencing delirium, particularly for people with dementia

• Understanding the key indicators of delirium and how to effectively treat and manage delirium in older people

• Discussing how fall prevention intervention should be tailored for older people with delirium

• Developing multifactorial assessments for older people with delirium

• Implementing and delivering effective strategies to prevent falls among older people with delirium

Dr Louis Koizia
Consultant Physician and Geriatrician
Imperial College NHS Trust - Virtual Presentation

3:00 pm

Afternoon Break

3:15 pm

Creating A Successful And Comprehensive Falls Prevention Strategy

Interactive Breakout Groups Session

• Discuss with other delegates and share knowledge, opportunities and challenges between services

• Strategic core-component planning to reduce the number, cost and impact of falls in your service.

• Engagement of key stakeholders to ensure your strategy is understood and supported

• Identifying and overcoming obstacles to networking services and maximising referrals

• Using national and local audit to drive progress

• Creating a falls prevention action plan in line with National standards to take back to your organisation

Professor Cameron Swift
Consultant Physician
King's College London

4:00 pm

Group Feedback, Plenary Discussion

Professor Cameron Swift
Consultant Physician
King's College London

4:30 pm

Summary, Evaluation And Close

*Programme Subject to Change

Public Sector
(Online Price)
£345 + VAT

Private Sector
(Online Price)
£445 + VAT

Date & Time

Thursday 16th May, 2024 | 09:30 - 16:00

Venue

Online

Availability

Available

Purchase

Paul is a Chartered Environmental Health Practitioner with 20 years of experience in Environmental Health and Housing Enforcement. He works in local government and has lectured in Environmental Health at Cardiff Metropolitan University and Middlesex University.  He now supervises Public Health students at the University of Greenwich.  

 Paul authored Selective Licensing: The Basis for a Collaborative Approach to Addressing Health Inequalities. The book examines the impact of licensing and regulatory enforcement. He also contributed a chapter on enforcement in Regulating the Privately Rented Housing Sector: Evidence into Practice a book that brings together academics and practicing experts to guide professionals in housing regulation and implementation.

 Paul’s next book Private Sector Housing and Health: Evaluating the effectiveness of regulation intended to protect the health of tenants is available for pre-order from Routledge publications on the 29th May and examines the effectiveness of housing enforcement and tenant protection in the private rented sector and also looks at the proposed changes to be bought about by the Renters (Reform) Bill and the feasibility of their implementation.   

Paul Oatt
Chartered Environmental Health Practitioner

• Understand the potential impact of the Renters (Reform) Bill when it comes to prosecuting rogue landlords

• Understand the legislations potential implications for future enforcement

• Gain an overview of the rogue landlord legislation landscape: such as the Housing and Planning Act 2016

• Learn about the new rules around short-term lets

Paul Oatt
Chartered Environmental Health Practitioner

10:45 am

Break

11:00 am

Identifying Rogue Landlords

• Gain techniques to identify rogue landlords

• Learn how to train staff to detect criminal activity

• Receive advice on using innovative ways to identify rogue landlords with limited resources

Paul Oatt
Chartered Environmental Health Practitioner

12:00 pm

Utilise and Share Data to Reduce Rogue Landlords

• Learn how to efficiently collect data on rogue landlords in your area

• Use data to identify and crackdown on the criminal networks of rogue landlords

• Effectively share data with other organisations to help reduce the number of rogue landlords

Paul Oatt
Chartered Environmental Health Practitioner

• Understand and utilise your prosecution powers against rogue landlords

• Deploy a more effective landlord licensing scheme to help deter rogue landlords

• Review best practice enforcement examples

Adrian Chowns
Head of Safer Housing and Communities, Coventry City Council - CONFIRMED

2:45 pm

Break

3:00 pm

Workshop: Develop a Rogue Landlord Reduction Plan

• Discuss in groups and with the trainer, how to tackle rogue landlords

• Learn how to support private tenants when dealing with rogue landlords

• Effectively engage with tenants to help reduce criminal activity

• Identify innovative ways to tackle rogue landlords, with a limited workforce

• Develop more effective services to help tenants

• Design a toolkit to reduce the number of rogue landlords

• Create an action plan to identify and reduce rogue landlords

Paul Oatt
Chartered Environmental Health Practitioner

4:00 pm

Training Close

Programme subject to change

Date & Time

Tuesday 11th June, 2024 9:30 AM - 3:30 PM

Venue

Online

Availability

Limited Spaces

Purchase

Peter Phillips

Environmental Health Consultant, LRB Consulting  

10:00 am

Ensuring Compliance

• Understand the risks and liability of non-compliance

• Learn how to improve the digital record-keeping of building’s design, construction, and ongoing maintenance information

• Outline how to develop and present a Building Safety Case Report to the Building Safety Regulator (BSR)

• Apply the Building Safety Act 2022

• Learn methods for organising and managing compliance-related documentation

• Gain strategies for addressing compliance gaps and implementing corrective actions

• Learn techniques for identifying safety hazards in buildings

11:00 am

Morning Break

• Identify key stakeholders involved in building safety within the public sector

• Highlight the importance of clear roles, responsibilities, and expectations

• Gain strategies for fostering collaboration and coordination among agencies

• Learn how to facilitate secure and efficient data exchange among stakeholders

• Hear how to overcome communication barriers and foster transparency

12:15 pm

Implementing Innovative Approaches To Fire Safety

• Understand how to comply with the new fire safety guidelines (issued in October 2023)

• Learn how design and construction management fits into fire safety

• Gain strategies for promoting fire safety awareness and training in public sector buildings

• Explore proactive measures to prevent fires in public sector buildings

• Recognise the risks of Reinforced Autoclaved Aerated Concrete (RAAC) and understand the role of the responsible person in assessing the risk

1:15 pm

Lunch Break

In this interactive session, delegates will have the opportunity to work with the trainer to develop an effective, comprehensive plan to improve building safety in your organisation

Reviewing the existing organisational standards, identifying areas of weakness and building on good practice.

• Ensure compliance, inspection and accreditation and taking into account budgetary constraints

• Build a more efficient building safety programme – with particular emphasis on high rise buildings

• Comply with the new building and fire safety guidelines

• Learn how design and construction management fits into building safety

• Discuss how you can future-proof projects by ensuring that the building designs and construction plans are in accordance with standards and regulations

Central & Local Government | Housing (Online Price)
£345 + VAT

Private Sector
(Online Price)

£445 + VAT

Date & Time

Thursday 13th June, 2024 9:30 AM - 3:30 PM

Venue

Online

Availability

Limited Spaces Available

Purchase

Saydia Razak is a Human Factors Research Fellow at the University of Oxford. She is currently leading on the Human Factors Systems Redesign of Escalation of the RESPOND (Rescue for Emergency Patients Observed to undergo acute Deterioration) Programme. Saydia’s work is adopting Resilience Engineering principles to enhance the way surgically deteriorating patients are cared for post-operatively.

With her first hand insight into NHS environments and her Human Factors expertise Saydia is keen to enhance patient safety through teaching. She is a visiting Lecturer at the University of Leicester, a Honorary Fellow at Loughborough University, is a member of the Q Community (The Health Foundation), as well as a member of the (CIEHF) Covid-19 silver team expert panel, which provides clinical expertise on crises resulting from the pandemic.

• Understand the key objectives and standards of clinical audit

• Outline the importance of clinical audit in healthcare quality improvement

• Explore the different types of clinical audits

• Learn how clinical audit fits in to the NHS Long Term Plan (2019)

• Identify the key barriers health professionals face in clinical audit

• Gain strategies for optimising staff, time, and financial resources

• Learn how to effectively communicate the purpose and benefits of clinical audit

• Determine goals for overcoming barriers and improving clinical audit processes

• Understand the SMART (Specific, Measurable, Achievable, Relevant, Time-bound) criteria

• Explore how to determine the relevant criteria for the audit and standards and benchmarks for comparison

• Outline procedures for data collection, analysis, and reporting

• Learn how to ensure consistency and standardisation in audit processes

• Gain strategies for effectively engaging stakeholders and obtaining buy-in

12:30 pm

Lunch Break

1:45 pm

Maximising the Impact of Clinical Audit

• Explore how to effectively review audit findings and identify areas of strength and opportunities for improvement

• Learn how to successfully translate audit findings into actionable recommendations

• Understand how to develop effective implementation plans for recommended changes

• Explore how to monitor progress and evaluate the impact of changes

• Gain an understanding of what motivates staff to take clinical audit feedback on board

2:15 pm

Workshop: Develop a Coherent Clinical Audit

• Explore methods for identifying high-impact audit topics and areas for improvement, aligning closely with organisational goals and objectives

• Embed prioritisation techniques within your audit framework, ensuring optimal allocation of resources and focus on critical areas

• Develop strategies for fostering robust engagement among clinicians, managers, and frontline staff, leveraging diverse perspectives to drive meaningful change

• Consider how to develop actionable recommendations based on audit results, emphasizing practical solutions that can be implemented to optimise patient outcomes.

3:15 pm

Final Question and Answer Session

Public Sector
£345 + VAT

Private Sector
£445 + VAT

Date & Time

Tuesday 18th June, 2024 9:30 AM - 3:30 PM

Venue

Online

Availability

Available

Purchase

Albert Hamilton is Chief Executive of internationally active research agency CARD Group, working with clients spanning global brands to local authorities. He has degrees in Statistics & Operational Research and in Philosophy and Psychology which he invests daily as a practicing research consultant in behavioural science, employee productivity and brand development. He has led more than 2000 research projects involving more than two million international participants, investing a wide range of qualitative, quantitative and innovative techniques. He serves as a Board Member of two charities involved with youth welfare and theatre.

*Please note this training will run entirely via an online platform (Zoom). Specific joining instructions and guidance will be provided to registered delegates prior to the training day.

All sessions at this training will be interactive, and attendees will have regular opportunities to pose questions to our expert trainer, engage in discussions with peers, and leave the day equipped to deliver the step-change needed to meet increased demand for service with reduced budgets.

The opening session will be an opportunity to share key challenges to ensure the training is tailored to these needs.

Join our expert trainer in this introductory session to:

• Understand perspective taking and learning what aspects of service you can and cannot change

• Transform the mind-set of public services, recognising that innovating and improving services benefits both the organisation and customer

• Learn the most best research pathway to really understand what your customers want which is both cost and time effective

• Learn how to innovate research methods and avoid common errors in standard research

11:00 am

Morning Break

11:20 am

Understanding What People Really Think of Your Service

This session will consider:

• Understand why customer insights are more advanced than standard research

• Hear how your marketing and communication is really processed by your customers

• Learn how to understand different personality types and their priorities to improve service delivery

1:15 pm

Creating Lasting Change in Your Service

In this session you will consider how to better communicate with your customers so they know what to expect.

• Learn important behavioural science concepts for communicating with your customers

• Explore how some adverts can unintentionally alienate your customers – even big brands can get it wrong

• Learn how to use storytelling to enhance customer trust and emotional connection

• The Momentum model – the drive and drag of communicating your offer

This session draws the day together to give you a plan to use to improve customer insight for better service delivery. Delegates will have the opportunity to share the different specific challenges and common issues they have faced in their organisations and share how they seek to overcome them.

• Embedding customer insight into your organisation’s service design strategy

• Using better data to inform both digital and verbal customer service

• Customer centric service design

• Creating a culture of customer satisfaction within your organisation

• How to implement this in your organisation

4:00 pm

Feedback, Evaluation & Close

*Programme subject to change

Date & Time

Thursday 20th June 2024
9:30 AM - 3:00 PM

Venue

Online CPD Event

Availability

Available

Purchase

Tracey Montegomery
Menopause Strategist

• Gain a better understanding of the EHRC guidance on legal obligations

• Understand the main stages of menopause; perimenopause, menopause, post-menopause

• Learn the variations in symptom severity and duration

• Outline the ways menopause physically effects women

• Explore the emotional and psychological impacts of menopause

• Understand the importance of addressing menopause in the workplace

10:45 am

Breaking the Stigma around Menopause

• Explore how workplace culture may contribute to menopause stigma

• Examine the impact of language on perpetuating stigma

• Understand the importance of awareness-raising and action to normalise the issue

• Gain strategies for effectively and openly communicating about the menopause

• Learn how to foster an empathetic culture that addresses stigmatised attitudes toward menopause

11:30 am

Break

• Explore the cultural dimensions of menopause and their impact on disparities

• Identify barriers preventing vulnerable women from accessing menopause-related healthcare and support

• Gain strategies for promoting cultural sensitivity in menopause support initiatives

• Learn methods for engaging varying demographics in menopause support schemes

12:30 pm

Creating a Supportive Work Environment

• Outline how the work environment can impact the wellbeing of those experiencing menopause

• Learn workplace changes and initiatives you can implement to support women in the workplace

• Recognise risks to health and safety due to the menopause

• Understand how the menopause relates to the law and discrimination

• Gain strategies for fostering empathy and inclusivity among colleagues

• Outline how to effectively and empathetically manage the performance of employees with the menopause

2:45 pm

Workshop: Developing a Menopause Policy

• Define the objectives of the menopause policy: supporting health and well-being, promoting inclusivity, improving workplace culture

• Identify and discuss the specific needs and challenges faced by employees experiencing menopause within your organisation

• Consider ways to establish supportive communities within your workplace

• Identify strategies you can implement to better support menopausal employees

• Develop an action plan for implementing changes in the workplace

3:00 pm

Closing Remarks and Q&A

This is an excellent opportunity to review the day’s learnings and have your outstanding questions answered.  

*Programme subject to change 

Central & Local Government | Housing (Online Price)
£345 + VAT

Private Sector
(Online Price)

£445 + VAT

Date & Time

Tuesday 25 June, 2024 (9:00 - 4:30)

Venue

Online CPD Event

Availability

Available

Purchase

Nikki began her career with West Midlands Police. She also managed and developed a young person’s substance misuse service in Warwickshire and led the development of Hidden Harm Pathways (recognised by the CQC as an exemplar of outstanding and innovative practice that should be replicated nationally).

In 2017, Nikki joined the CQC as a Children’s services inspector where she led and contributed to a range of National Review processes. She also managed a portfolio of children’s homes and remains a bank Children’s Services Inspector.

In 2020, Nikki launched Safer Together and became an accredited SILP reviewer and author of Domestic Homicide Reviews (DHRs), Safeguarding Adult Reviews (SARs) and Child Safeguarding Practice Reviews (CSPRs).

• Gain an overview of the recent important practice reviews

• Understand the implications of new policy frameworks for safeguarding leaders and practitioners

• Outline the legal and ethical frameworks surrounding child protection

• Identify the key principles of Child Safeguarding Reviews

• Explore the Child Safeguarding Practice Review Panel annual report 23/4

10:45 am

Developing a Whole Family Approach to Risk Assessment and Support 

• Outline the benefits of considering the needs of the entire family unit

• Gain strategies for incorporating the voices and perspectives of family members in assessments

• Learn how to develop tailored support plans that address the holistic needs of the family

• Explore how to ensure you embed professional curiosity into your risk assessments

11:30 am

Morning Break

• Develop analytical skills to assess complex safeguarding issues

• Learn how to promote a culture of learning and improvement within your organisation

• Widen the lens: Considering the “WHY” as opposed to the “What”

• Understand the impact of vicarious and organisational trauma on effective review process

12:30 pm

Writing More Effective Reviews

• Understand the importance of using clear and trauma sensitive language in safeguarding reports

• Hear how to ensure accuracy and objectivity in reporting findings and observations

• Understand how to write reports that are inclusive and sensitive to the needs and experiences of children and families

• Consider cultural and linguistic diversity in language and terminology used in reviews

• Learn how to write informative and contextual safeguarding reviews

• Learn how to formulate clear and actionable recommendations based on review findings

1:15 pm

Lunch Break

2:15 pm

Effectively Engaging with Children and Families

• Explore the benefits of involving children and families in the review process

• Outline the ethical considerations when engaging with children and families

• Gain effective communication techniques for building rapport and establishing trust with children and families

• Learn how to adopt child-centred approaches in engagement

• Explore how to tailor communication and activities to the child's age and developmental stage

• Consider the racial, ethnic and cultural identity, and impact on the lived experience of children and families 

3:00 pm

Improving Partnership and Collaboration Across Services

• Recognise and address the main barriers to effective partnership

• Explore communication techniques to facilitate effective collaboration between agencies

• Gain strategies for clear and timely information sharing while maintaining confidentiality

• Develop strategies to promote a culture of collaboration and mutual respect among agencies

In this final interactive workshop, delegates will have the opportunity to develop actional steps to improve their child safeguarding review process within their organisation, utilising the key learnings from the day.

• Develop robust strategies for improving engagement with the families and children you work with

• Discuss and identify next steps for improving the accuracy and sensitivity of child safeguarding reviews

• Collaborate with your peers to devise how to foster cross-agency collaboration and communication, leveraging shared experiences and expertise

• Determine practical approaches for enhancing learning, training, and continuous improvement initiatives within your organisation

• Improve your safeguarding reviews process, using the skills and knowledge from the day

Public Sector
(Online Price)
£345 + VAT

Private Sector
(Online Price)
£445 + VAT

Date & Time

Tuesday 25 June, 2024
9:00 AM - 3:30 PM

Venue

Online Event

Availability

Available

Purchase

• Gain an overview of the latest social housing ESG trends in social housing

• Understand the environmental impact of the social housing sector

• Outline the importance of sustainable practices in social housing

• Understand the compliance requirements and standards for social housing developments

• Understand the business case for net zero in social housing including the role of government grant and private finance

• Learn how to successfully leverage networks and partnerships to enhance support for sustainable housing initiatives

• Develop strategies to overcome objections and build consensus

• Explore funding mechanisms, grants, and government incentives that make net zero commercial retrofits financially viable

11:15 am

Morning Break

• Outline the Importance of community engagement in housing energy efficiency initiatives

• Learn how to successfully plan the customer journey and effective engagement strategies to promote uptake

• Explore how to effectively communicate plans with residents, ensuring you meet the needs of various tenants

• Understand how you can make technical information more accessible to residents

12:15 pm

Decarbonising New and Existing Homes

• Understand the challenges and opportunities for decarbonizing new and existing housing

• Learn retrofitting techniques to improve energy efficiency across existing homes

• Gain passive design strategies for reducing energy consumption

• Explore how to integrate renewable energy systems in new and existing housing

• Learn how to implement energy-saving measures and technologies into social housing development

1:00 pm

Improving Biodiversity and Social Impact

• Gain strategies that restore and protect biodiversity across social housing

• Explore how to Integrate biodiversity considerations into social housing design

• Learn how to align your social housing strategy with the SDG’s to help apply high-level nature protection principles

• Understand how nature can improve the health and wellbeing of building users

• Gain methods for enhancing green spaces and wildlife habitats in both new and existing social housing stock

• Learn how BREEAM is used to develop and operate efficient, warm, and affordable social housing to improve the health and wellbeing of residents

1:45 pm

Lunch Break

2:30 pm

Monitoring Progress for Continuous Improvement

• Establish Key Performance Indicators (KPIs) for sustainable housing projects

• Learn how to effectively monitor energy use, environmental impact, and resident satisfaction across social housing

• Gain strategies for effectively measuring ESG performance in social housing projects

• Understand how to use data to inform decision-making and drive continuous improvement

• Learn how to identify performance gaps between design intent and operational performance  in social housing

• Learn how to improve the accuracy of ESG reporting, particularly relating to scope 3 emissions data

3:15 pm

Workshop: Develop a More Effective Sustainability Strategy

This interactive workshop provides participants with practical guidance and tools to develop an effective sustainability strategy for social housing projects. By the end of the workshop, participants will have a clear understanding of key sustainability principles, goals, and strategies, enabling them to initiate, implement, and evaluate sustainability initiatives in their housing developments.

• Align your sustainability goals with your organisations values and objectives, prioritising goals based on impact and feasibility

• Measure your organisation’s carbon emissions and wider environmental impacts to set a baseline from which to set improvement targets

• Develop actional strategies for improving energy efficiency measures and integrating renewable energy solutions

• Discuss strategies for effectively engaging residents, staff, and community partners

• Develop an action plan for implementing the sustainability strategy

Public Sector
£345 + VAT

Private Sector
£445 + VAT

Date & Time

Tuesday, 2nd July 2024 9:30 AM - 3:45 PM

Venue

Online CPD Event

Availability

Limited Spaces

Purchase

• Overview of leadership and governance theories and models (such as the direction and control concepts)

• Discuss with the trainer and other delegates how these might be applied within your organisation

• Learn about good governance in the public sector

10:45 am

Break

• Good Governance: Direction and Control

• Work in groups to share experiences in different sectors

• Learn about the intricate link between leadership and governance

11:45 am

Developing More Effective Structures and Systems for Good Governance

• Develop appropriate structures that support better governance

• Understand the impact of strong cross-organisational relationships on governance

• Review the role of the board and how to make it work better

• Managing Risks and Understanding Performance: When do you have enough Assurance?

1:00 pm

Lunch

In this session, you will review the day’s learning and consider leadership and governance tools and approaches to take back to your organisation.

• Strategies to help improve the governance of your organisation

• Leadership techniques to support better governance

• Models of good governance in the public sector

• Develop key action points to take back to your organisation

3:30 pm

Question and Answer Session

This is an opportunity for delegates to ask questions and review the day’s learning

3:45 pm

Training Close

*programme subject to change

Public Sector
£345 + VAT

Private Sector
£445 + VAT

Date & Time

Wednesday 3rd July, 2024 9:30 AM - 3:45 PM

Venue

Online CPD Workshop

Availability

Limited Spaces

Purchase

• Define traumatic brain injuries and explore common causes

• Explore the different types of TBIs (e.g., mild, moderate, severe)

• Understand the long-term and far-reaching consequences of TBIs - loss of independence and employment, relationship breakdown, social isolation, mental illness, addiction

• Understand the physical, cognitive and emotional symptoms of TBIs

• Comprehend the crucial role of cognitive and psychosocial rehabilitation in promoting patients’ recovery  

• Identify the main behavioural changes following a TBI

• Gain strategies used for managing common cognitive changes

• Recognise potential triggers in an individual with a TBI and how to mitigate these

• Understand why it is important to identify mental health problems after TBI

• Identify the typical types of mental health problems after a TBI

• Outline the connection between TBI and addiction, and how to identify and prevent this

• Understand the common verbal and non-verbal communication challenges after traumatic brain injuries

• Gain practical tips for communicating in a motivational, supportive and effective manner

• Understand the importance of clear, simple language and giving individuals extra time to process information.

• Gain techniques for improving listening skills and demonstrating empathy towards individuals with a TBI

• Learn how to foster interdisciplinary collaboration, including sharing information, addressing concerns, and involving all stakeholders in care planning and decision-making processes

1:00 pm

Lunch Break

2:00 pm

Promoting Independence and Integration

• Emphasise the importance of fostering independence and autonomy in individuals with TBIs

• Learn how to assist a person with a TBI with goal identification and setting, to maximise their independence

• Gain practical strategies for supporting individuals in re-engaging in meaningful activities and social roles

• Outline the potential risks and dangers associated with increased independence and how to manage these risks

• Learn how to encourage the use of community resources and support networks to enhance participation

In this interactive workshop session, delegates have the opportunity to share their insights and experiences working with individuals with TBIs and reflect on how they can apply the knowledge and skills acquired during the day in their professional practice.

• Develop strategies to overcome communication challenges encountered by individuals with TBIs

• Embed a person-centred approach to the care/support you provide, considering the unique needs and preferences of the individuals you work with

• Strategise how to improve cross-collaboration with other agencies

• Take back an action plan to improve the recovery and rehabilitation of the individuals you work with

3:45 pm

Closing Remarks and Q&A

*programme subject to change

Public Sector
£345 + VAT

Private Sector
£445 + VAT

Date & Time

Wednesday 3 July, 2024
9:30 AM - 4:00 PM

Venue

Online CPD Workshop

Availability

Available

Purchase

• The Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 - how did the regulation come about and what it aims to achieve

• Apply the Website Content Accessibility Guidelines (WCAG) 2.2

• Outlining who and what falls under the new legislation and who is exempt

• Memorandum of Understanding and how the process of monitoring and enforcement operates

• Getting senior management on board – realising the scale of work involved and prioritisation

  • Prioritisation and risk assessment exercise

  • Budgeting resources and tools to ensure value for money

• Sources for keeping in touch with the latest developments

Ben Watson
Accessibility Consultant
All Able

George Rhodes
Accessibility Consultant
All Able

Reviewing internal processes and ensuring that all staff involved are effectively trained

Basic checks for accessibility – Where do you need to address the problem and how

• Image alternatives

  1. Video and Audio content

  2. Documents

  3. Websites (intro)

  4. Other comms

Ben Watson
Accessibility Consultant
All Able

George Rhodes
Accessibility Consultant
All Able

Publishing the accessibility statement

• Outlining the requirements of an accessibility statement

• Discussion exercise on the purpose of accessibility statements and what other information users might want

Procurement and Suppliers

• What to include in procurement, tenders and contracts

• What to expect from suppliers

• What to do with existing suppliers

3rd Party systems and your responsibilities

• 3rd Party responsibility matrix

• Your responsibilities exercise

Ben Watson
Accessibility Consultant
All Able

George Rhodes
Accessibility Consultant
All Able

1:15 pm

Session 4: Achieving Accessibility Under the New Standard

Which web content accessibility guidelines do you need to adhere to and understand WCAG 2.2

• Learn about the process of testing sites for accessibility using automatic scanning tools versus an audit

• Live testing exercise

• Understanding accessibility evaluations and testing results

Issue reporting, exclusions and disproportionate burden – what is it and what does it apply to

How diverse user testing can inform accessibility audits and future development plans

Discussing common accessibility issues and how to overcome them

Creating content, including dynamic and visual, with accessibility in mind

Ben Watson
Accessibility Consultant
All Able

George Rhodes
Accessibility Consultant
All Able

2:30 pm

Break

In the final session, we want delegates to be able to ask any questions that they feel we haven’t fully addressed, and welcome the discussion of real issues delegates are facing

This is a chance for delegates to get some consultancy time with us and a chance for real expert advice on their real issues

If you have any questions you made a note of during the day because we had to get through a lot, now is the time to ask them!

Ben Watson
Accessibility Consultant
All Able

George Rhodes
Accessibility Consultant
All Able

4:00 pm

Summary and Close

*programme subject to change

Public Sector
£345 + VAT

Private Sector
£445 + VAT

Date & Time

Thursday, July 4th, 2024 9:30 AM - 3:15 PM

Venue

Online CPD Event

Availability

Available

Purchase

• House keeping

• Introductions

• Objectives and meeting your learning needs

• What is trauma?

• Understand complex trauma using recognised theories

• Explore the impact of trauma on development and behaviour

10:45 am

Impact on Services and Staff     

• Understand how these behaviours might challenge engagement and service delivery

• Consider the impact on staff of working with people who have experienced trauma

• Know how to recognise and reduce vicarious (secondary) trauma

11:30 am

Trauma Informed Practice

• Understand the key principles of trauma informed practice

• Consider the importance of all staff – from frontline practitioners to senior leaders – having a good understanding of trauma and what this means for you in practice

• Understand what the government’s definition of trauma informed practice means and how this relates to your organisation

12:15 pm

Recovery and the Role of Psychologically Informed Environments (PIE)  

• Consider the impact of your organisational culture in relation to being trauma informed

• Prioritising the wellbeing of your workforce to ensure staff have the capacity and support to maintain their resilience and wellbeing whilst delivering trauma informed services

• Adapting your processes and communication approaches to be more trauma informed

12:45 pm

Lunch Break

1:45 pm

Trauma Informed Practice ‘What Works’

• Groupwork Activity Session 1: unique opportunity to explore and learn from colleagues by sharing experiences of implementing and embedding trauma informed practice in order to consider what works and identify areas for improvement

• Groupwork Activity Session 2: delegates will be encouraged to share how they will transfer their learning into practice by considering the next steps for them and their organisation in relation to developing trauma informed practice

2:45 pm

Next Steps

• Using the 6 Principles of Trauma Informed practice to assess your team or organisation

• Signposting to trauma informed practice resources

• Personal action Planning

3:00 PM

Final Q&A

3:15 PM

Training Close

*Programme subject to change

Public Sector
£345 + VAT

Private Sector
£445 + VAT

Date & Time

Tuesday 9th July, 2024 | 9:45 AM - 15:00

Venue

Online Event

Availability

Limited Availability

Purchase

Dave Simmons

Compliance Operations Manager (Peabody), Housing Consultant, Trainer and Mediator,

Former Sector Development Lead (2007-July 2022), Housing Ombudsman Service

Dave Simmons - Compliance Operations Manager (Peabody), Housing Consultant, Trainer and Former Development Lead (2007-July 2022), Housing Ombudsman Service

• The role and powers of the Housing Ombudsman Service

• Understanding what the Housing Ombudsman expects of social housing landlords

• The requirements of the Ombudsman’s ‘Complaint Handling Code, including current significant changes to the Code

Dave Simmons - Compliance Operations Manager (Peabody), Housing Consultant, Trainer and Former Development Lead (2007-July 2022), Housing Ombudsman Service

10:40 am

Group Work: What’s Working Well and Areas For Improvement

• Group discussions about what is working well in complaint handling in your organisation, and what you struggle with

• Feedback from groups and discussion of key themes with trainers

• The trainers will address the feedback from groups and pick up on any questions or areas of uncertainty during the remaining sessions

11:10 am

Resolving Complaints Effectively

• Key requirements and things to get right when looking to resolve complaints effectively, including taking account of vulnerabilities and managing unreasonable behaviour

• Tips for avoiding common pitfalls

• Hear real life examples from the trainers’ experience and from the Housing Ombudsman Service’s complaint investigations

11:40 am

Morning Break

11:55 am

Insurance claims and the Pre-Action Protocol for Housing Conditions

• How should landlords deal with complaints that involve insurance claims, or potential legal action e.g. for disrepair?

• Landlords are often unclear about how to handle these tricky cases. Our trainers will set out the Ombudsman’s guidance and expectations

12:05 pm

Record Keeping

The trainers will highlight areas of good and poor practice, and how to tackle common problem areas, such as records of verbal agreements and missed appointments 

• Learn how to improve responses and receive guidance on the latest requirements and good practice

• Discuss an example of a complaint response letter

Public Sector & Charities
£345 + VAT

Private Sector
£445 + VAT

Date & Time

Thursday 19th September, 2024
9:30 AM - 4:00 PM

Venue

Online

Availability

Limited Availability

Purchase

Rob Jackson

Volunteering Consultant

Rob Jackson, Volunteering Consultant - CONFIRMED

• Explore the changes in rates of volunteering and the amount of time volunteers give

• Understand how attitudes to volunteering have changed in the last few years

• Outline the key reasons as to why people do and don’t volunteer

• Understand the evolving expectations of volunteers regarding their roles, impact, and experiences

Rob Jackson, Volunteering Consultant - CONFIRMED

11:00 am

Improve Recruitment and Retention

• Explore why today’s potential volunteers are different and what this means for your organisation

• Gain strategies for making volunteer opportunities at your organisation stand out in a landscape of increased competition

• Gain techniques for effectively promoting the benefits and outcomes of volunteering

• Learn how to demonstrate the value of volunteering and champion for the role of volunteers internally and externally

• Identify next steps to improve recruitment and retention

Lucia Ciolanel, Volunteer Engagement Manager, Asthma & Lung UK - CONFIRMED

12:00 pm

Case Study: Sustrans: Embedding and Enhancing Volunteering at All Organisational Levels

To develop their 5-year volunteering strategy, Sustrans has involved partners, colleagues, and volunteers at all levels of the organisation. This was key to ensuring that volunteering was built into the organisation’s priorities and objectives and is now recognised by all as a core part of the wider organisational strategy. In this session we will explore how Sustrans achieved this.

• How to develop a volunteer strategy collaboratively, involving colleagues, volunteers, and partners

• Ensure volunteering is understood as fundamental at all levels of the organisation, and a core part of delivering on your organisation’s strategic priorities

• Discuss how to achieve and clearly communicate a strategy to embed volunteers into the organisational purpose

• Q&A and discussion

Katie Aartse-Tuyn, Head of Volunteering, Sustrans – INVITED

12:45 pm

Lunch

1:45 pm

Harnessing Technology and AI to Improve Volunteering

• Understand what AI is and the risks and opportunities it presents to volunteer management

• Gain practical applications of AI in streamlining volunteer recruitment processes

• Understand virtual volunteering and its benefits

• Develop successful virtual volunteering initiatives leveraging technology and social media

• Gain strategies for utilising digital volunteering to attract volunteers from diverse backgrounds

2:30 pm

Afternoon Break

Public Sector and Charities
£345 + VAT

Private Sector

£445 + VAT

Date & Time

Tuesday 24 September, 2024
9:30 AM - 3:20 PM

Venue

Online Training Course

Availability

Available

Purchase

• Overview the proposed evidence-informed standardised clinical pathway of care and what it means for your protocols

• Identify the main areas for improvement based on the latest recommendations and pathway

• Analyse gaps between your current pressure ulcer practices and the latest recommendations

• Examine the outcomes of the NICE Quality Standard Review on pressure ulcers

• Gain actions to reduce the risk of individuals developing pressure ulcers, outlining  the importance of good nutrition and hydration

• Understand different tissue types and who is at risk

• Explore the principles of the aSSKINg framework and how it should inform pressure damage prevention

• Understand how pressure ulcer patients should be prioritised

• Improve your knowledge of classification as a method of prevention 

• Learn how to effectively conduct proper risk assessments of vulnerable patients

• Learn techniques for encouraging individuals to manage their own pressure areas

• Understand how to adequately treat pressure ulcers, according to their severity

• Learn how fundamental care principles can aid the healing process of pressure damage and stop its development

• Explore how to put together a care plan for preventing pressure ulcers for patients with degenerative disease

12:15 pm

Lunch Break

1:15 pm

Understanding Your Responsibility and Liability

• Hear the latest guidance on the safeguarding adults protocol, in relation to pressure ulcers

• Understand the safeguarding considerations of pressure ulcers and when to report concerns

• Comprehend and recognise when clinical concerns need to be escalated

• Understand record keeping and the legal considerations when pressure ulcers develop

• Understand when you should involve next of kin? How much should you consider their views when putting together a care plan

In this final interactive workshop delegates have the opportunity to review the days learnings and consider what approaches and strategies you are going to take back to your organisation, to improve the prevention, identification and treatment of pressure ulcers.

• Evaluate your current pressure ulcer strategy against the latest recommendations

• Discuss how to better engage with individuals, asking the right questions and effectively listening to concerns

• Discuss how to better collaborate with external organisations

• Consider how to embed the principles of the aSSKINg framework into your prevention of pressure ulcers

• Discuss how to better consult with individuals on their preference of care

• Develop action points to reaching the NICE Quality Standards for Pressure Ulcers

3:00 pm

Training Evaluation and Close

*programme subject to change

Public Sector
£345 + VAT

Private Sector
£445 + VAT

Date & Time

Wednesday September 25, 2024
9:30 AM - 4:00 PM

Venue

Online Training Course

Availability

Available

Purchase

Chris Grose

Founder

Chris Grose Training and Consultancy

Chris Grose
Founder
Chris Grose Training and Consultancy

This session is highly interactive and will involve a series of activities and discussions about the practical elements of opening a case effectively. We’ll explore:

• Case management principles

• Risk Management

• Attention to detail

• Types of ASB

• Unconscious Bias

• What questions to ask

• How to ask the questions

• How to manage expectations

• The variety of interview techniques which can be applied

Chris Grose
Founder
Chris Grose Training and Consultancy

This session will focus on using problem solving techniques to investigate cases thoroughly and developing suitable action plans tailored to addressing the anti-social behaviour.

We’ll be using some case studies to develop action plans and exploring the different options available. Working in groups, participants will be trying out their new skills to obtain information from other delegates who have witnessed ASB from the morning session activities.

Chris Grose
Founder
Chris Grose Training and Consultancy

1:00 pm

Lunch Break

1:45 pm

Session 3: Effective Investigation

This session will give plenty of opportunity for debate, where we explore the variety of ways to contact the other party, deal with allegations effectively and help participants to understand the power of effective communication.

We’ll be using a case study to discuss the most effective ways to communicate with people being accused of ASB, how to manage counter allegations, and exploring the investigative options at our disposal.

Chris Grose
Founder
Chris Grose Training and Consultancy

This session will provide useful insight to the dynamics of a perpetrator challenge interview, and will explore all there is to know to stay in control.

From where the interview takes place, how it works, and what is said – you will leave this session with some new ideas in how to manage these tricky situations.

Chris Grose
Founder
Chris Grose Training and Consultancy

3:30 pm

Session 5: Attention to Detail

We finish the day with a 30 min interactive activity based on the importance of attention to detail – we can’t give too much away, so you’ll have to sign up to find out!

Chris Grose
Founder
Chris Grose Training and Consultancy

4:00 pm

Trainer's Evaluation and Close

Chris Grose
Founder
Chris Grose Training and Consultancy

Public Sector (Online Price)
£345 + VAT

Private Sector
(Online Price)
£445 + VAT

Date & Time

Thursday 26 September, 2024 (9:30 - 15:00)

Venue

Online Training Course

Availability

Limited Spaces Available

Purchase

• Opportunity to open the session, clarify ways of working and enable introductions

Adrian Waite, Director, AWICS - CONFIRMED

This session will provide a legal update on fire safety law including:

• The Fire Safety Act 2021

• The Fire Safety (England) Regulations 2022

• Building Safety Act 2022

11:00 am

Defining Accountability in the Housing Sector: Roles, Responsibilities, and Accreditation for Fire Safety

• Determining primary responsibility for new build and commissioned projects

• Establishing who ensures that the building remains fit for purpose throughout its lifecycle

• Ensuring competence and qualifications of all parties involved

• Working with other agencies, organisations and residents to establish shared responsibility

• Clarifying the overlap in responsibilities – who holds the responsibility for making sure that buildings are safe

• Ensuring comprehensive fire safety and risk assessment training for all parties involved