Upcoming Events
Preventing Falls in Older People
Date & Time
Thursday 16th May, 2024
9:15 AM - 4:30 PM
Venue
Online
Availability
Spaces Available
Purchase
About
Almost a third of older people experience a fall every year, with 5% of these falls leading to a fracture and hospitalisation, at an estimated cost of £435 million to the NHS.
As outlined in the 2023 Urgent and Emergency Care plan, NHS England is looking to standardise and scale up falls and frailty services to increase access to joined up approaches across inpatient and community care. With falls becoming increasingly common, contributing to discharge delay through longer-term hospital stays, it is now more crucial than ever that the health and social care, voluntary and local government sectors have effective fall prevention services in place.
Join this one-day interactive event on Preventing Falls in Older People to learn how to plan, structure and deliver effective fall prevention strategies. Featuring practical examples from different settings and group collaboration sessions, this course analyses the key areas of effective falls prevention plans, including evaluating the causes of falls, multifactorial assessments, and personalised interventions. In a highly interactive day, you will work together with peers to identify effective strategies for managing and preventing falls and clarify their potential for a tailored fall prevention strategy to implement in your organisation.
Learning Objectives:
Understand and implement the updated NICE and related national guidance
Engage with the process of multifactorial assessment and intervention
Learn how to prevent falls among older people with delirium and dementia
Discuss how to effectively report and respond to falls
Create a successful fall prevention strategy for primary and secondary care
Lead Trainer
Professor Cameron Swift
Consultant Physician, King’s College London
Professor Cameron Swift is a key member of the NICE Falls Clinical Guideline Development Group (GDG) and Quality Standards Advisory Committee that developed the core national guidance (CG24/161; 2004/2013) and updated Falls Quality Standard (QS86) (published in January 2017).
In the past, he served as Physician to the DOH External Reference Group for the England National Service Framework for Older People, and in this capacity chaired the Working Party for Standard 6 (Falls & Fractures). He has also been Chairman of the NICE GDG, & subsequent Quality Standard Topic Expert Group for Hip Fracture (CG124, QS86)(2011, 2012). He continues to serve as an expert member in current updates of NICE guidance (2014) and Quality Standards (2016-17) on both of these topics.
Expert Speakers
Dr Louis Koizia
Consultant Physician and Geriatrician
Imperial College NHS Trust
Dr Anna Winfield
Specialist & QI Lead
Leeds Teaching Hospitals NHS Trust
Ben Scott
Improvement Lead for Falls
Welsh Ambulance Service NHS Trust
Carrie Tyler
Falls Improvement Specialist Practitioner
Mid and South Essex NHS Trust
Agenda
9:15 am
Logging on and Accessing the Platform
9:30 am
Trainer's Welcome and Clarification of Learning Objectives
Professor Cameron Swift
Consultant Physician
King's College London
9:45 am
Falls Prevention – Importance, Rationale and Content
Revisiting the focus, necessity, opportunity and challenge of falls prevention in older adults
Evaluating the evidence behind an effective falls prevention service and understanding what works and why.
Understanding the development, availability and content of national and international guidance on falls prevention, including the NICE Guideline and Quality Standards and the World Guidelines
Professor Cameron Swift
Consultant Physician
King's College London
10:30 am
Integrated Falls Prevention And Organisational Collaboration
Learning the key factors in developing, implementing and maintaining an effective falls prevention service
Integrated falls prevention and organisational collaboration. Ensuring prompt access for those at risk.
Local and national audit – necessity, opportunity and resources
Understanding and responding to the latest report of the National Audit of Inpatient Falls (NAIF)
Professor Cameron Swift
Consultant Physician
King's College London
11:15 am
Morning Break
11:30 am
The Role of First Response in Falls Management and Prevention
Achieving optimal first response falls assessment and management
Multidisciplinary first response teams
First response as an integral component of national falls prevention strategy
Ben Scott
Improvement Lead for Falls
Welsh Ambulance Service NHS Trust - CONFIRMED
12:15 pm
Environmental, Teamwork And Human Factors Strategies For Inpatient Prevention And Management
Effective risk identification – moving on from “risk factor lists”
Defining and implementing successful patient-centred and environmental strategies
Learning and benefitting from investigation following an inpatient fall
Carrie Tyler
Falls Improvement Specialist Practitioner, Mid and South Essex NHS Trust - CONFIRMED
12:45 pm
Lunch
1:30 pm
Using QI and Local Audit to Improve Falls Prevention and Management
Setting and applying clear standards for falls prevention
Tailoring patient care and management to individual need and risk
Successful inpatient falls reduction in Leeds – the Falls Quality Initiative
Methods of monitoring and measuring change for the better
Making best use of local audit to drive falls reduction
Dr Anna Winfield
Specialist & QI Lead
Leeds Teaching Hospitals NHS Trust - CONFIRMED
2:15 pm
Identifying and Managing Delirium in Older People to Prevent Falls
Analysing how falls are significantly more likely to occur for older people experiencing delirium, particularly for people with dementia
Understanding the key indicators of delirium and how to effectively treat and manage delirium in older people
Discussing how fall prevention intervention should be tailored for older people with delirium
Developing multifactorial assessments for older people with delirium
Implementing and delivering effective strategies to prevent falls among older people with delirium
Dr Louis Koizia
Consultant Physician and Geriatrician
Imperial College NHS Trust - Virtual Presentation
3:00 pm
Afternoon Break
3:15 pm
Creating A Successful And Comprehensive Falls Prevention Strategy
Interactive Breakout Groups Session
Discuss with other delegates and share knowledge, opportunities and challenges between services
Strategic core-component planning to reduce the number, cost and impact of falls in your service.
Engagement of key stakeholders to ensure your strategy is understood and supported
Identifying and overcoming obstacles to networking services and maximising referrals
Using national and local audit to drive progress
Creating a falls prevention action plan in line with National standards to take back to your organisation
Professor Cameron Swift
Consultant Physician
King's College London
4:00 pm
Group Feedback, Plenary Discussion
Professor Cameron Swift
Consultant Physician
King's College London
4:30 pm
Summary, Evaluation And Close
*Programme Subject to Change
Pricing
Public Sector
(Online Price)
£345 + VAT
Private Sector
(Online Price)
£445 + VAT
Effective Clinical Audit
Date & Time
Thursday 13th June, 2024 9:30 AM - 3:30 PM
Venue
Online
Availability
Limited Spaces Available
Purchase
Overview
As outlined in the NHS Long Term Plan (2019) clinical audit stands as the cornerstone of progress and innovation of patient care across the NHS. However, without a coherent strategy aimed at nurturing effective audits, valuable opportunities for healthcare quality improvement will be lost.
This Effective Clinical Audit online programme is designed to align with the NHS Long Term Plan (2019), and provide you the tools and skills to unlock the full potential of clinical audit within your organisation. Discover the pivotal role of clinical audit in enhancing patient care and driving innovation, understand the barriers that impede effective audits and learn how to effectively overcome them, maximising your staff, time, and resources.
Gain practical insights into preparing for audits, from stakeholder engagement to data collection. Learn what motivates staff to embrace clinical audit feedback, empowering you to instil a culture of continuous improvement.
By the end of the training programme, you will take away knowledge, skills, insights which will promote more effective audits and ultimately elevate patient care standards within your organisation.
Learning Outcomes
Understand the fundamentals of clinical audit and align with the NHS' Long Term Plan (2019) for strategic impact
Gain effective strategies for overcoming key barriers to clinical audit
Harness best practices to prep for audits and captivate stakeholders' buy-in, ensuring maximum impact
Learn how to transform clinical audit findings into actionable insights that elevate patient care quality within your organisation
Develop clear actionable steps to improve your clinical audits, encompassing key findings and insights from the training programme
Lead Expert: Saydia Razak
Senior Human Factors Research Fellow, Oxford University
Former Senior Emergency Department Practitioner, Birmingham NHS Trust
Saydia Razak is a Human Factors Research Fellow at the University of Oxford. She is currently leading on the Human Factors Systems Redesign of Escalation of the RESPOND (Rescue for Emergency Patients Observed to undergo acute Deterioration) Programme. Saydia’s work is adopting Resilience Engineering principles to enhance the way surgically deteriorating patients are cared for post-operatively.
With her first hand insight into NHS environments and her Human Factors expertise Saydia is keen to enhance patient safety through teaching. She is a visiting Lecturer at the University of Leicester, a Honorary Fellow at Loughborough University, is a member of the Q Community (The Health Foundation), as well as a member of the (CIEHF) Covid-19 silver team expert panel, which provides clinical expertise on crises resulting from the pandemic.
Agenda
9:25 am
Logging on and Accessing the Platform
9:30 am
Trainers Welcome and Overview of Learning Objectives
10:00 am
The Fundamentals of Clinical Audit
Understand the key objectives and standards of clinical audit
Outline the importance of clinical audit in healthcare quality improvement
Explore the different types of clinical audits
Learn how clinical audit fits in to the NHS Long Term Plan (2019)
10:45 am
Overcoming Barriers to Clinical Audit
Identify the key barriers health professionals face in clinical audit
Gain strategies for optimising staff, time, and financial resources
Learn how to effectively communicate the purpose and benefits of clinical audit
Determine goals for overcoming barriers and improving clinical audit processes
11:30 am
Break
11:45 am
Planning and Preparing for Clinical Audit
Understand the SMART (Specific, Measurable, Achievable, Relevant, Time-bound) criteria
Explore how to determine the relevant criteria for the audit and standards and benchmarks for comparison
Outline procedures for data collection, analysis, and reporting
Learn how to ensure consistency and standardisation in audit processes
Gain strategies for effectively engaging stakeholders and obtaining buy-in
12:30 pm
Lunch Break
1:45 pm
Maximising the Impact of Clinical Audit
Explore how to effectively review audit findings and identify areas of strength and opportunities for improvement
Learn how to successfully translate audit findings into actionable recommendations
Understand how to develop effective implementation plans for recommended changes
Explore how to monitor progress and evaluate the impact of changes
Gain an understanding of what motivates staff to take clinical audit feedback on board
2:15 pm
Workshop: Develop a Coherent Clinical Audit
Explore methods for identifying high-impact audit topics and areas for improvement, aligning closely with organisational goals and objectives
Embed prioritisation techniques within your audit framework, ensuring optimal allocation of resources and focus on critical areas
Develop strategies for fostering robust engagement among clinicians, managers, and frontline staff, leveraging diverse perspectives to drive meaningful change
Consider how to develop actionable recommendations based on audit results, emphasizing practical solutions that can be implemented to optimise patient outcomes.
3:15 pm
Final Question and Answer Session
3:15 pm Training Close
Pricing
Public Sector
£345 + VAT
Private Sector
£445 + VAT
Utilising Customer Insight to Improve Service Delivery
Date & Time
Tuesday 18th June, 2024 9:30 AM - 3:30 PM
Venue
Online
Availability
Available
Purchase
Overview
With increasing demand, growing expectations and customer satisfaction for public services continuing to fall each year, it is imperative that these services listen to their consumer base, take accountability and transform their reputation. It is essential for public sector organisations to find innovative ways to improve service delivery.
Effectively utilising customer insight can help you design and deliver services that are more relevant, responsive and respectful to service users, ensuring that they meet or exceed their standards. When organisations deliver personalised, one-to-one communications and experiences, both customers and organisations can see better outcomes.
Attend the Utilising Customer Insight to Improve Service Delivery CPD event to bring the following benefits to your organisation:
Enhance customer satisfaction, loyalty, accessibility and trust
Reduce customer churn, negative word-of-mouth and reputational damage
Improve service quality, efficiency and effectiveness
Increase innovation, adaptability and resilience
Demonstrate accountability, transparency and professionalism
Customer insight can also help you identify and address any gaps, issues or opportunities for improvement in your service delivery and communicate effectively with them.
Apply behavioral science techniques and examine evidence-based decision making, focusing on customer research and insight techniques to drive change and improve public services.
Learning objectives
Identify the information you need to create the best customer service, based on what’s in your ability to change
Identify and overcome the problems present in most research
Gain techniques to better appreciate how your customer interacts with your service
Learn how to effectively implement customer journey mapping
Learn and apply the underlying principles of behavioural science for improved service delivery
Plan the development of customer insight for your organisation and the needs of your customers
Lead Expert: Albert Hamilton
Chief Executive
CARD Group
Albert Hamilton is Chief Executive of internationally active research agency CARD Group, working with clients spanning global brands to local authorities. He has degrees in Statistics & Operational Research and in Philosophy and Psychology which he invests daily as a practicing research consultant in behavioural science, employee productivity and brand development. He has led more than 2000 research projects involving more than two million international participants, investing a wide range of qualitative, quantitative and innovative techniques. He serves as a Board Member of two charities involved with youth welfare and theatre.
Agenda
9:30 am
Login and Accessing the Online Platform
*Please note this training will run entirely via an online platform (Zoom). Specific joining instructions and guidance will be provided to registered delegates prior to the training day.
9:45 am
Chair’s Introduction & Clarification of Learning Objectives
All sessions at this training will be interactive, and attendees will have regular opportunities to pose questions to our expert trainer, engage in discussions with peers, and leave the day equipped to deliver the step-change needed to meet increased demand for service with reduced budgets.
The opening session will be an opportunity to share key challenges to ensure the training is tailored to these needs.
10:00 am
Replacing Common Customer Insight Myths and Practices
Join our expert trainer in this introductory session to:
Understand perspective taking and learning what aspects of service you can and cannot change
Transform the mind-set of public services, recognising that innovating and improving services benefits both the organisation and customer
Learn the most best research pathway to really understand what your customers want which is both cost and time effective
Learn how to innovate research methods and avoid common errors in standard research
11:00 am
Morning Break
11:20 am
Understanding What People Really Think of Your Service
This session will consider:
Understand why customer insights are more advanced than standard research
Hear how your marketing and communication is really processed by your customers
Learn how to understand different personality types and their priorities to improve service delivery
12:30 pm
Lunch Break
1:15 pm
Creating Lasting Change in Your Service
In this session you will consider how to better communicate with your customers so they know what to expect.
Learn important behavioural science concepts for communicating with your customers
Explore how some adverts can unintentionally alienate your customers – even big brands can get it wrong
Learn how to use storytelling to enhance customer trust and emotional connection
The Momentum model – the drive and drag of communicating your offer
2:15 pm
Comfort Break
2:30 pm
Customer Journey Mapping
Understand the benefits of customer journey mapping
Explore the key components of the mapping process
Identify communication touchpoints you may not have yet implemented and include them in your customers journey
Understand personas and demographics in customer journey mapping
Learn best practice and innovative ideas for conducting interviews and customer research
Learn how to produce and present qualitative data
3:15 pm
Closing Discussion Workshop: Putting Learning Into Practice
This session draws the day together to give you a plan to use to improve customer insight for better service delivery. Delegates will have the opportunity to share the different specific challenges and common issues they have faced in their organisations and share how they seek to overcome them.
Embedding customer insight into your organisation’s service design strategy
Using better data to inform both digital and verbal customer service
Customer centric service design
Creating a culture of customer satisfaction within your organisation
How to implement this in your organisation
4:00 pm
Feedback, Evaluation & Close
*Programme subject to change
Pricing
Private Sector
£445 + VAT
Voluntary Sector Rate (Large Charities - Over £1m Income)
£345 + VAT
Developing a Menopause Policy
Date & Time
Thursday 20th June 2024
9:30 AM - 3:00 PM
Venue
Online CPD Event
Availability
Available
Purchase
Overview
With the recent guidance from the Equality and Human Rights Commission (EHRC) clarifying legal obligations to workers going through the menopause, it is now essential for organisations to have a more effective menopause policy in place to mitigate the potential threat of being sued and avoid claims for discrimination under the Equality Act 2010.
Research from Bupa has shown that almost a million women have left their job because of menopausal symptoms, while CIPD research shows that around one in six people (17%) have considered leaving work due to a lack of support in relation to their menopause symptoms. It is crucial that employers understand what the menopause is, how it may affect the women that work in their organisation and how to create a workplace and culture which better supports employees.
This Developing a Menopause Policy online event provides you with a comprehensive understanding of the main stages and symptoms of the menopause, giving you a greater knowledge of the emotional and physical impacts it has on women in the workplace. Gain invaluable strategies and tools to break the stigma surrounding menopause, enabling compassionate and effective communication with your team.
By the end of this transformative and inclusive event, you'll be armed with an impactful menopause policy ready to be implemented, fostering a more supportive, understanding workplace that enhances employee satisfaction and productivity. Take back to your organisation a policy that truly supports menopausal employees and fosters greater understanding across the board.
Learning Objectives
Gain a clear understanding of what the menopause is and the varying symptoms
Understand the benefits to both your organisation and employees, of supporting menopausal employees
Learn how to compassionately communicate around the topic of the menopause
Recognise and tackle the main barriers preventing vulnerable women from accessing menopause-related healthcare and support
Gain strategies for creating a more inclusive and productive workplace
Develop a comprehensive menopause policy, utilising key insights and learnings from the day
Lead Trainer
Tracey Montegomery
Menopause Strategist
Agenda
9:20 am
Logging On and Accessing the Online Platform
9:30 am
Trainer’s Welcome and Clarification of Learning Objectives
10:00 am
Understanding the Fundamentals of Menopause
Gain a better understanding of the EHRC guidance on legal obligations
Understand the main stages of menopause; perimenopause, menopause, post-menopause
Learn the variations in symptom severity and duration
Outline the ways menopause physically effects women
Explore the emotional and psychological impacts of menopause
Understand the importance of addressing menopause in the workplace
10:45 am
Breaking the Stigma around Menopause
Explore how workplace culture may contribute to menopause stigma
Examine the impact of language on perpetuating stigma
Understand the importance of awareness-raising and action to normalise the issue
Gain strategies for effectively and openly communicating about the menopause
Learn how to foster an empathetic culture that addresses stigmatised attitudes toward menopause
11:30 am
Break
11:45 am
Tackling Disparities and Improving Support for Vulnerable Women
Explore the cultural dimensions of menopause and their impact on disparities
Identify barriers preventing vulnerable women from accessing menopause-related healthcare and support
Gain strategies for promoting cultural sensitivity in menopause support initiatives
Learn methods for engaging varying demographics in menopause support schemes
12:30 pm
Creating a Supportive Work Environment
Outline how the work environment can impact the wellbeing of those experiencing menopause
Learn workplace changes and initiatives you can implement to support women in the workplace
Recognise risks to health and safety due to the menopause
Understand how the menopause relates to the law and discrimination
Gain strategies for fostering empathy and inclusivity among colleagues
Outline how to effectively and empathetically manage the performance of employees with the menopause
1:15 pm
Lunch Break
2:15 pm
Neurodiversity and Women’s Brain Health at Work
In this session, delegates will gain a comprehensive understanding of how neurodivergence can impact women differently and how neuroinclusion can improve women’s health at work. Explore the varying impacts of menopause on the brain and the neurological symptoms women can experience during the menopause process.
Naomi Glover - Applied Neuroscientist & Brain Health Specialist
2:45 pm
Workshop: Developing a Menopause Policy
Define the objectives of the menopause policy: supporting health and well-being, promoting inclusivity, improving workplace culture
Identify and discuss the specific needs and challenges faced by employees experiencing menopause within your organisation
Consider ways to establish supportive communities within your workplace
Identify strategies you can implement to better support menopausal employees
Develop an action plan for implementing changes in the workplace
3:00 pm
Closing Remarks and Q&A
This is an excellent opportunity to review the day’s learnings and have your outstanding questions answered.
*Programme subject to change
Pricing
Central & Local Government | Housing (Online Price)
£345 + VAT
Private Sector
(Online Price)
£445 + VAT
Effective Child Safeguarding Reviews
Date & Time
Tuesday 25 June, 2024 (9:00 - 4:30)
Venue
Online CPD Event
Availability
Available
Purchase
About
The latest report by the Child Safeguarding Practice Review Panel reveals almost 400 children were seriously abused or neglected in England between April 2022 and March 2023. The report revealed that although practitioners continue to work hard to protect children, there are fault lines in the system that inhibit good information-sharing, risk assessment and critical analysis.
This Effective Child Safeguarding Reviews online event provides you with a deep dive into the latest developments and policy frameworks, equipping you with the tools to navigate the complex landscape of child safeguarding. Gain strategies for implementing a holistic, whole family approach to reviews, infusing every action with professional curiosity.
The workshop aids you in practically preparing for safeguarding reviews, and provides you with the tools and skills to effectively engage with children and families, maximising the impact of the review process. Engage in stimulating discussions with peers from across the child safeguarding realm, fostering a culture of collaboration that transcends agency boundaries.
By the end of the workshop, you will have the skills, insights and knowledge to tackle child safeguarding concerns head-on, write impactful and effective safeguarding reviews and drive meaningful change.
Learning Outcomes
Compile risk assessments that not only identify risks but also amplify the voices of families and children, ensuring comprehensive protection
Foster a culture of perpetual growth and improvement within your organisation to stay ahead in safeguarding practice
Learn practical ways to maximise the impact of child safeguarding reviews, with person-centered strategies
Effectively communicate and collaborate across agencies to drive impactful safeguarding reviews
Develop strategies to improve your child safeguarding review process
Lead Expert: Nikki Holmes
CEO
Safer Together
Former Children’s Services Inspector
Care Quality Commission
Nikki began her career with West Midlands Police. She also managed and developed a young person’s substance misuse service in Warwickshire and led the development of Hidden Harm Pathways (recognised by the CQC as an exemplar of outstanding and innovative practice that should be replicated nationally).
In 2017, Nikki joined the CQC as a Children’s services inspector where she led and contributed to a range of National Review processes. She also managed a portfolio of children’s homes and remains a bank Children’s Services Inspector.
In 2020, Nikki launched Safer Together and became an accredited SILP reviewer and author of Domestic Homicide Reviews (DHRs), Safeguarding Adult Reviews (SARs) and Child Safeguarding Practice Reviews (CSPRs).
Agenda
9:25 am
Logging on and Accessing the Platform
9:30 am
Welcome and Clarification of Learning Objectives
10:00 am
Understanding the Recent Developments in Child Safeguarding Reviews
Gain an overview of the recent important practice reviews
Understand the implications of new policy frameworks for safeguarding leaders and practitioners
Outline the legal and ethical frameworks surrounding child protection
Identify the key principles of Child Safeguarding Reviews
Explore the Child Safeguarding Practice Review Panel annual report 23/4
10:45 am
Developing a Whole Family Approach to Risk Assessment and Support
Outline the benefits of considering the needs of the entire family unit
Gain strategies for incorporating the voices and perspectives of family members in assessments
Learn how to develop tailored support plans that address the holistic needs of the family
Explore how to ensure you embed professional curiosity into your risk assessments
11:30 am
Morning Break
11:45 am
Embodying Effective Leadership and Critical Thinking
Develop analytical skills to assess complex safeguarding issues
Learn how to promote a culture of learning and improvement within your organisation
Widen the lens: Considering the “WHY” as opposed to the “What”
Understand the impact of vicarious and organisational trauma on effective review process
12:30 pm
Writing More Effective Reviews
Understand the importance of using clear and trauma sensitive language in safeguarding reports
Hear how to ensure accuracy and objectivity in reporting findings and observations
Understand how to write reports that are inclusive and sensitive to the needs and experiences of children and families
Consider cultural and linguistic diversity in language and terminology used in reviews
Learn how to write informative and contextual safeguarding reviews
Learn how to formulate clear and actionable recommendations based on review findings
1:15 pm
Lunch Break
2:15 pm
Effectively Engaging with Children and Families
Explore the benefits of involving children and families in the review process
Outline the ethical considerations when engaging with children and families
Gain effective communication techniques for building rapport and establishing trust with children and families
Learn how to adopt child-centred approaches in engagement
Explore how to tailor communication and activities to the child's age and developmental stage
Consider the racial, ethnic and cultural identity, and impact on the lived experience of children and families
3:00 pm
Improving Partnership and Collaboration Across Services
Recognise and address the main barriers to effective partnership
Explore communication techniques to facilitate effective collaboration between agencies
Gain strategies for clear and timely information sharing while maintaining confidentiality
Develop strategies to promote a culture of collaboration and mutual respect among agencies
3:45 pm
Workshop: Putting Learning into Practice
In this final interactive workshop, delegates will have the opportunity to develop actional steps to improve their child safeguarding review process within their organisation, utilising the key learnings from the day.
Develop robust strategies for improving engagement with the families and children you work with
Discuss and identify next steps for improving the accuracy and sensitivity of child safeguarding reviews
Collaborate with your peers to devise how to foster cross-agency collaboration and communication, leveraging shared experiences and expertise
Determine practical approaches for enhancing learning, training, and continuous improvement initiatives within your organisation
Improve your safeguarding reviews process, using the skills and knowledge from the day
4:30 pm
Closing Remarks and Q&A
*Programme subject to change
Pricing
Public Sector
(Online Price)
£345 + VAT
Private Sector
(Online Price)
£445 + VAT
Effective Governance and Leadership
Date & Time
Tuesday, 2nd July 2024 9:30 AM - 3:45 PM
Venue
Online CPD Event
Availability
Limited Spaces
Purchase
Overview
When done right, combining governance and leadership ensures the seamless operation and improvement of public sector services. Governance and the success of it has recently started revolving around three main factors – efficiency, quality and transparency. It is growing increasingly important to identify the correct opportunities for improving the quality of governance and ultimately the quality of service to the public.
Our Effective Governance and Leadership online event teaches you how to utilise your leadership skills to improve your organisation’s governance structures and systems. Learn how to review and improve the role of your boards and make them work more effectively.
Learn about good governance practices, the importance of cross sector collaboration and build on skills to tackle new and emerging challenges. Take back an effective governance and leadership toolkit to improve your organisations performance, better manage risks and optimise service delivery. Collaborate with your peers to share insights and experiences, and utilise your shared knowledge and the trainers expertise, to develop your toolkit. Embed advanced leadership techniques and models of good governance into your organisation.
Learning Outcomes
Understand and apply more effective leadership tools and techniques
Utilise your leadership skills to support your organisation’s governance
Develop more effective structures and systems for better governance
Improve how you manage risk and improve performance
Take back a leadership and governance toolkit to your organisation
Lead Expert
Mike Wistow
Leadership and Governance Consultant
Agenda
9:30 am
Welcome and Clarification of Learning Objectives
10:00 am
Understanding Leadership and Governance Theories and Models
Overview of leadership and governance theories and models (such as the direction and control concepts)
Discuss with the trainer and other delegates how these might be applied within your organisation
Learn about good governance in the public sector
10:45 am
Break
11:00 am
Leadership and Governance: Working with Others
Good Governance: Direction and Control
Work in groups to share experiences in different sectors
Learn about the intricate link between leadership and governance
11:45 am
Developing More Effective Structures and Systems for Good Governance
Develop appropriate structures that support better governance
Understand the impact of strong cross-organisational relationships on governance
Review the role of the board and how to make it work better
Managing Risks and Understanding Performance: When do you have enough Assurance?
1:00 pm
Lunch
2:00 pm
Workshop: Develop an Effective Leadership and Governance Toolkit
In this session, you will review the day’s learning and consider leadership and governance tools and approaches to take back to your organisation.
Strategies to help improve the governance of your organisation
Leadership techniques to support better governance
Models of good governance in the public sector
Develop key action points to take back to your organisation
3:30 pm
Question and Answer Session
This is an opportunity for delegates to ask questions and review the day’s learning
3:45 pm
Training Close
*programme subject to change
Pricing
Public Sector
£345 + VAT
Private Sector
£445 + VAT
Effectively Supporting Individuals with Traumatic Brain Injuries (TBIs)
Date & Time
Wednesday 3rd July, 2024 9:30 AM - 3:45 PM
Venue
Online CPD Workshop
Availability
Limited Spaces
Purchase
It is not enough to save lives; we must also seek to restore them.
Overview
Traumatic brain injury (TBI) is a leading cause of death and disability in people under 40 in the UK. It can cause a range of serious and lifelong health issues for people who survive, including dementia, epilepsy and poor mental health. Without adequate or appropriate rehabilitation and recovery support, a patients recovery is detrimentally impacted, worsening long-term disability, and magnifying the costs to both the individual and society.
TBI is often referred to as a ‘hidden handicap’ because disability after TBI results largely from cognitive, emotional and behavioural problems, rather than physical impairments. Therefore, it is essential that those working to support and rehabilitate individuals with TBIs understand how to manage the complex behavioral changes associated with TBIs, foster empathy and encourage independence, participation and integration back into society.
This Supporting Individuals with Traumatic Brain Injuries (TBIs) online CPD event provides you with a comprehensive understanding of the range and complexities of TBIs, and the cruciality of adequate rehabilitative care. Gain strategies for effectively and empathetically managing the behavioural risks associated with TBIs and develop a holistic, person-centred approach to the care you provide.
The CPD event gives you practical skills and tools to effectively communicate and engage with the individuals you support, improving their long-term recovery and integration back into society. Engage in stimulating discussions with rehabilitation professionals, support workers, nurses, mental health workers and others, fostering a culture of collaboration that transcends agency boundaries.
By the end of the workshop, you will have the skills, insights and knowledge to provide impactful and effective support and ensure the optimal recovery of individuals you work with. Tackle challenges associated with TBIs head-on and develop an action plan tailored to the unique needs and preferences of those you work with, to drive meaningful change.
Learning Outcomes
Clearly understand the spectrum of TBIs and the complex range of cognitive, emotional, behavioural and physical consequences
Effectively communicate and collaborate across agencies to drive impactful and coordinated recovery plans
Learn practical ways to support individuals in re-engaging into society and daily activities
Recognise the relationship between TBIs and mental health, and how to manage psychological problems which may arise
Develop strategies to foster a person-centred approach to rehabilitation and care, tailored to the individuals you work with
Lead Trainer
Sarah-Jane Prout
Traumatic Brain Injury and Catastrophic Injury Clinical Case Manager
Halo Case Management
Agenda
9:30 am
Logging on and Accessing the Online Platform
10:00 am
Trainer’s Welcome and Training Introduction
10:30 am
Understanding Traumatic Brain Injury
Define traumatic brain injuries and explore common causes
Explore the different types of TBIs (e.g., mild, moderate, severe)
Understand the long-term and far-reaching consequences of TBIs - loss of independence and employment, relationship breakdown, social isolation, mental illness, addiction
Understand the physical, cognitive and emotional symptoms of TBIs
Comprehend the crucial role of cognitive and psychosocial rehabilitation in promoting patients’ recovery
11:15 am
Break
11:30 am
Understanding and Managing Behaviour Changes
Identify the main behavioural changes following a TBI
Gain strategies used for managing common cognitive changes
Recognise potential triggers in an individual with a TBI and how to mitigate these
Understand why it is important to identify mental health problems after TBI
Identify the typical types of mental health problems after a TBI
Outline the connection between TBI and addiction, and how to identify and prevent this
12:15 pm
Effectively Communicating and Collaborating
Understand the common verbal and non-verbal communication challenges after traumatic brain injuries
Gain practical tips for communicating in a motivational, supportive and effective manner
Understand the importance of clear, simple language and giving individuals extra time to process information.
Gain techniques for improving listening skills and demonstrating empathy towards individuals with a TBI
Learn how to foster interdisciplinary collaboration, including sharing information, addressing concerns, and involving all stakeholders in care planning and decision-making processes
1:00 pm
Lunch Break
2:00 pm
Promoting Independence and Integration
Emphasise the importance of fostering independence and autonomy in individuals with TBIs
Learn how to assist a person with a TBI with goal identification and setting, to maximise their independence
Gain practical strategies for supporting individuals in re-engaging in meaningful activities and social roles
Outline the potential risks and dangers associated with increased independence and how to manage these risks
Learn how to encourage the use of community resources and support networks to enhance participation
2:45 pm
Workshop: Ensuring a Person-Centred Approach
In this interactive workshop session, delegates have the opportunity to share their insights and experiences working with individuals with TBIs and reflect on how they can apply the knowledge and skills acquired during the day in their professional practice.
Develop strategies to overcome communication challenges encountered by individuals with TBIs
Embed a person-centred approach to the care/support you provide, considering the unique needs and preferences of the individuals you work with
Strategise how to improve cross-collaboration with other agencies
Take back an action plan to improve the recovery and rehabilitation of the individuals you work with
3:45 pm
Closing Remarks and Q&A
*programme subject to change
Pricing
Public Sector
£345 + VAT
Private Sector
£445 + VAT
Ensuring Public Sector Website Accessibility and Compliance
Date & Time
Wednesday 3 July, 2024
9:30 AM - 4:00 PM
Venue
Online CPD Workshop
Availability
Available
Purchase
Overview
The key to meeting the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 and recent Website Content Accessibility Guidelines (WCAG) 2.2, is to have strong leadership from management and accessibility champions. The topic is highly complex and has a significant strategic element. Organisations that do not build strong leadership for accessibility are bound to have it become an unfocused activity by a small number of staff, and ultimately become a significant legal and reputational risk for the organisation.
This event is focused on understanding the regulations, policy, and how to cover all of the important management tasks to defend against legal challenges, along with embedding accessibility as a responsibility for all staff.
Learning Objectives
By the end of the workshop, delegates should have the knowledge and tools to:
Know the effects and timescales of the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018
Apply the Website Content Accessibility Guidelines (WCAG) 2.2
Know their organisations responsibilities under the regulations
Know how to write and what is included into a compliant accessibility statement
Know steps they can take to include accessibility into procurement processes
Understand responsibilities when it comes to 3rd party content
Know how to engage senior management on accessibility
Understand what changes need to be made across an organisation to deliver accessibility
Resources Provided
To support delegate learning, we will be providing training materials and resources for them to take away to help implementation of their learning after the course. We will provide:
Practical exercise materials
Full slide deck and notes printed
Copies of our award-winning Digital Accessibility Toolkit including; reference material, templates and cheat sheets
The regulations
Quick accessibility checks
Auditing, reporting and prioritisation
Procurement and suppliers
3rd party content and systems
Accessibility statements
Disproportionate burden
Accessible documents
Accessible events
Video accessibility
Writing in plain English
Key Speakers
Ben Watson
Accessibility Consultant
All Able
George Rhodes
Accessibility Consultant
All Able
Agenda
9:30 am
Logging on and Accessing the Online Platform
9:45 am
Welcome and Clarification of Learning Objectives
10:00 am
Session 1: Understanding the Accessibility Requirements for Public Sector Bodies
The Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 - how did the regulation come about and what it aims to achieve
Apply the Website Content Accessibility Guidelines (WCAG) 2.2
Outlining who and what falls under the new legislation and who is exempt
Memorandum of Understanding and how the process of monitoring and enforcement operates
Getting senior management on board – realising the scale of work involved and prioritisation
Prioritisation and risk assessment exercise
Budgeting resources and tools to ensure value for money
Sources for keeping in touch with the latest developments
Ben Watson
Accessibility Consultant
All Able
George Rhodes
Accessibility Consultant
All Able
11:00 am
Morning Break
11:15 am
Session 2: Decide how to check for accessibility problems
Reviewing internal processes and ensuring that all staff involved are effectively trained
Basic checks for accessibility – Where do you need to address the problem and how
Image alternatives
Video and Audio content
Documents
Websites (intro)
Other comms
Ben Watson
Accessibility Consultant
All Able
George Rhodes
Accessibility Consultant
All Able
12:20 pm
Session 3: Preparing your Organisation for the Changes - Policy and Practical Steps
Publishing the accessibility statement
Outlining the requirements of an accessibility statement
Discussion exercise on the purpose of accessibility statements and what other information users might want
Procurement and Suppliers
What to include in procurement, tenders and contracts
What to expect from suppliers
What to do with existing suppliers
3rd Party systems and your responsibilities
3rd Party responsibility matrix
Your responsibilities exercise
Ben Watson
Accessibility Consultant
All Able
George Rhodes
Accessibility Consultant
All Able
12:45 pm
Afternoon Break
1:15 pm
Session 4: Achieving Accessibility Under the New Standard
Which web content accessibility guidelines do you need to adhere to and understand WCAG 2.2
Learn about the process of testing sites for accessibility using automatic scanning tools versus an audit
Live testing exercise
Understanding accessibility evaluations and testing results
Issue reporting, exclusions and disproportionate burden – what is it and what does it apply to
How diverse user testing can inform accessibility audits and future development plans
Discussing common accessibility issues and how to overcome them
Creating content, including dynamic and visual, with accessibility in mind
Ben Watson
Accessibility Consultant
All Able
George Rhodes
Accessibility Consultant
All Able
2:30 pm
Break
2:45 pm
Session 5: Open Questions and Accessibility Clinic
In the final session, we want delegates to be able to ask any questions that they feel we haven’t fully addressed, and welcome the discussion of real issues delegates are facing
This is a chance for delegates to get some consultancy time with us and a chance for real expert advice on their real issues
If you have any questions you made a note of during the day because we had to get through a lot, now is the time to ask them!
Ben Watson
Accessibility Consultant
All Able
George Rhodes
Accessibility Consultant
All Able
4:00 pm
Summary and Close
*programme subject to change
Pricing
Public Sector
£345 + VAT
Private Sector
£445 + VAT
Embedding Trauma Informed Practice Across the Public Sector
Date & Time
Thursday, July 4th, 2024 9:30 AM - 3:15 PM
Venue
Online CPD Event
Availability
Available
Purchase
Overview
Trauma informed practice is a strength-based person-centred approach being widely adopted across the public sector. Trauma informed practice recognises the widespread impact of trauma on individuals, realises the way in which it can affect and inform behaviour, and responds to this knowledge by developing a trauma informed approach to service delivery and staff management.
Delegates will be offered a valuable opportunity to explore trauma and participate in thought provoking sessions to gain the necessary understanding, tools and strategies to improve organisational trauma awareness which enhances engagement and reduces the chance of retraumatisation. It will also consider the impact of working with people who have experienced trauma and how to recognise and reduce vicarious trauma.
Learning Outcomes
Explore what is meant by trauma
Understand the impact of complex trauma on development and behaviour
Learn the best practice key principles for developing a trauma informed approach
Understand the importance of developing Psychologically Informed Environments (PIE)
Consider the next steps for ensuring your organisation’s culture, practice, and processes are consistently trauma informed
Key Speakers
Amanda Tooth
Patient Engagement Expert
Agenda
9:30 am
Logging on and Accessing the Online Platform
9:45 am
Trainer’s Welcome and Overview of Learning Objectives
House keeping
Introductions
Objectives and meeting your learning needs
10:00 am
Exploring Trauma and the Impact on Development and Behaviour
What is trauma?
Understand complex trauma using recognised theories
Explore the impact of trauma on development and behaviour
10:45 am
Impact on Services and Staff
Understand how these behaviours might challenge engagement and service delivery
Consider the impact on staff of working with people who have experienced trauma
Know how to recognise and reduce vicarious (secondary) trauma
11:15 am
Morning Break
11:30 am
Trauma Informed Practice
Understand the key principles of trauma informed practice
Consider the importance of all staff – from frontline practitioners to senior leaders – having a good understanding of trauma and what this means for you in practice
Understand what the government’s definition of trauma informed practice means and how this relates to your organisation
12:15 pm
Recovery and the Role of Psychologically Informed Environments (PIE)
Consider the impact of your organisational culture in relation to being trauma informed
Prioritising the wellbeing of your workforce to ensure staff have the capacity and support to maintain their resilience and wellbeing whilst delivering trauma informed services
Adapting your processes and communication approaches to be more trauma informed
12:45 pm
Lunch Break
1:45 pm
Trauma Informed Practice ‘What Works’
Groupwork Activity Session 1: unique opportunity to explore and learn from colleagues by sharing experiences of implementing and embedding trauma informed practice in order to consider what works and identify areas for improvement
Groupwork Activity Session 2: delegates will be encouraged to share how they will transfer their learning into practice by considering the next steps for them and their organisation in relation to developing trauma informed practice
2:45 pm
Next Steps
Using the 6 Principles of Trauma Informed practice to assess your team or organisation
Signposting to trauma informed practice resources
Personal action Planning
3:00 PM
Final Q&A
3:15 PM
Training Close
*Programme subject to change
Pricing
Public Sector
£345 + VAT
Private Sector
£445 + VAT
Effectively Preventing and Treating Pressure Ulcers
Date & Time
Tuesday 24 September, 2024
9:30 AM - 3:20 PM
Venue
Online Training Course
Availability
Available
Purchase
Event Overview
Pressure Ulcers are the single most costly chronic wound to the NHS, costing over £5 billion a year. However, these types of wounds are largely preventable and detectable. With health and social care providers facing increasing scrutiny to safeguard patients, it is imperative that avoidable pressure ulcers are prevented, and unavoidable ones are better treated.
Without adequate risk assessment, identification and care, they can be exceptionally painful, cause debilitating wounds and in extreme circumstances be fatal. Recognising those most vulnerable and executing thorough evaluations is imperative for avoiding severe consequences, preserving lives, reducing financial burdens, and alleviating strain on vital hospital resources.
Receive comprehensive guidance on the requirements of the NICE Quality Standards and latest Safeguarding Adults Protocol as it relates to pressure ulcers, and learn how to effectively record keep and demonstrate responsibility. Take a proactive approach to preventing individuals from developing pressure ulcers, developing strategies to manage risks and promote the independence of individuals. Learn the early signs of pressure ulcers and gain techniques to encourage individuals to manage their own pressure areas. Explore the aSSKINg framework and how it should inform pressure damage prevention.
Leave the event with a thorough understanding of the skins anatomy and strategies to prevent, identify, treat and responsibly respond to pressure ulcers. Take back to your organisation action points which improve your organisations pressure ulcer strategy.
Learning Outcomes
Gain cost effective strategies to effectively reduce the risk of preventing pressure ulcers
Gain further knowledge of classification of pressure ulcers and how to prioritise patients
Explore the early indicators of pressure ulcers and how to effectively carry out skin inspections
Learn how to improve management of pressure ulcers whilst providing the best treatment
Understand the legal considerations of pressure ulcers and how to escalate concerns
Improve your pressure ulcer strategy to ensure it meets with healthcare standards
Lead Trainer
Carole Young
Independent Tissue Viability Specialist Nurse, Professional Nurse Advocate
Agenda
9:25 am
Logging on and Accessing the Platform
9:30 am
Trainer’s Welcome and Reviewing Learning Objectives
9:45 am
Evaluating Your Pressure Ulcer Strategy Against the New National Pressure Ulcer Recommendations and Pathway
Overview the proposed evidence-informed standardised clinical pathway of care and what it means for your protocols
Identify the main areas for improvement based on the latest recommendations and pathway
Analyse gaps between your current pressure ulcer practices and the latest recommendations
Examine the outcomes of the NICE Quality Standard Review on pressure ulcers
10:30 am
Effectively Preventing and Identifying Pressure Ulcers
Gain actions to reduce the risk of individuals developing pressure ulcers, outlining the importance of good nutrition and hydration
Understand different tissue types and who is at risk
Explore the principles of the aSSKINg framework and how it should inform pressure damage prevention
Understand how pressure ulcer patients should be prioritised
Improve your knowledge of classification as a method of prevention
Learn how to effectively conduct proper risk assessments of vulnerable patients
11:15 am
Morning Break
11:30 am
Assessing and Treating Pressure Ulcers
Learn techniques for encouraging individuals to manage their own pressure areas
Understand how to adequately treat pressure ulcers, according to their severity
Learn how fundamental care principles can aid the healing process of pressure damage and stop its development
Explore how to put together a care plan for preventing pressure ulcers for patients with degenerative disease
12:15 pm
Lunch Break
1:15 pm
Understanding Your Responsibility and Liability
Hear the latest guidance on the safeguarding adults protocol, in relation to pressure ulcers
Understand the safeguarding considerations of pressure ulcers and when to report concerns
Comprehend and recognise when clinical concerns need to be escalated
Understand record keeping and the legal considerations when pressure ulcers develop
Understand when you should involve next of kin? How much should you consider their views when putting together a care plan
2:00 pm
Workshop: Improving your Strategy for Preventing and Managing Pressure Ulcers
In this final interactive workshop delegates have the opportunity to review the days learnings and consider what approaches and strategies you are going to take back to your organisation, to improve the prevention, identification and treatment of pressure ulcers.
Evaluate your current pressure ulcer strategy against the latest recommendations
Discuss how to better engage with individuals, asking the right questions and effectively listening to concerns
Discuss how to better collaborate with external organisations
Consider how to embed the principles of the aSSKINg framework into your prevention of pressure ulcers
Discuss how to better consult with individuals on their preference of care
Develop action points to reaching the NICE Quality Standards for Pressure Ulcers
3:00 pm
Training Evaluation and Close
*programme subject to change
Pricing
Public Sector
£345 + VAT
Private Sector
£445 + VAT
Ensuring Effective Fire Safety in Housing
Date & Time
Thursday 26 September, 2024 (9:30 - 15:00)
Venue
Online Training Course
Availability
Limited Spaces Available
Purchase
Overview
In light of recent events fire safety is always a high priority for social housing providers, whether that’s ensuring compliance with the law or developing better procedures to keep tenants safe, it is always at the forefront of housing professionals minds.
This interactive Fire Safety in Housing training course will provide practical training for social housing providers, bringing them up to date with the necessary policy developments, regulations and safety requirements. All participants will finish the day equipped with practical tools to implement a comprehensive fire safety programme within their organisation.
Learning Outcomes
Analyse the latest regulatory changes, including recent flammable cladding ban and the consequences and impact they will have on your organisation
Clarify what you are accountable for and understanding shared responsibilities throughout the building’s lifecycles
Review and clarify your responsibilities and roles in ensuring fire safety in high rise buildings
Understand how to effectively communicate with tenants and respond to safety complaints
Discuss with your peers what an effective fire safety strategy looks like, and consequently create an effective fire safety programme for your organisation
Lead Trainer
Peter Phillips
Environmental Health Consultant
LRB Consulting
Agenda
9:30 am
Logging on and Accessing the Platform
9:45 am
Trainer's Welcome and Clarification of Learning Objectives
Opportunity to open the session, clarify ways of working and enable introductions
Adrian Waite, Director, AWICS - CONFIRMED
10:00 am
Outlining Legal Updates on Fire Safety Law
This session will provide a legal update on fire safety law including:
The Fire Safety Act 2021
The Fire Safety (England) Regulations 2022
Building Safety Act 2022
11:00 am
Defining Accountability in the Housing Sector: Roles, Responsibilities, and Accreditation for Fire Safety
Determining primary responsibility for new build and commissioned projects
Establishing who ensures that the building remains fit for purpose throughout its lifecycle
Ensuring competence and qualifications of all parties involved
Working with other agencies, organisations and residents to establish shared responsibility
Clarifying the overlap in responsibilities – who holds the responsibility for making sure that buildings are safe
Ensuring comprehensive fire safety and risk assessment training for all parties involved
11:30 am
Morning Break
11:45 am
Case Study: Effectively Communicating and Working with Residents to Improve Fire Safety
Outlining the development and impact of the #GetFireSmart Campaign
Examining the channels used to keep people aware of fire safety, through direct engagement, web, social media, posters and resident letters
Exploring the impact of working in partnership with the Fire Service, including on evacuation exercises and to develop an awareness-raising film
Sharing top tips for effective communication with residents, especially in relation to remedial fire safety work projects
Andrea Marchetti - Head of Customer Communications, Sovereign – Invited
12:30 pm
Lunch
1:30 pm
Implementing Innovative Approaches To Building and Fire Safety
Learn how to develop innovative approaches to building fire and safety
In groups, discuss how these approaches can be implemented within your organisation
2:00 pm
Building an Efficient and Effective Fire Safety Programme in Your Organisation
Work with the trainer to develop an effective, comprehensive plan to improve fire safety in your organisation
Reviewing the existing organisational standards, identifying areas of weakness and building on good practice
Ensuring compliance, inspection and accreditation and taking into account budgetary constraints
Explore the possibility of including second staircases for new builds
Building an efficient fire safety programme – with particular emphasis on high rise buildings
Discussing how you can future-proof projects by ensuring that the products you invest in are in accordance with standards and are marketed in relation to building regulations
Learn how design and construction management fits into fire safety
Comply with the new fire safety guidelines (issued in October 2023)
Adrian Waite, Director, AWICS - CONFIRMED
3:00 pm
Feedback, Evaluation and Close
*Programme subject to change
Pricing
Public Sector
(Online Price)
£345 + VAT
Private Sector
(Online Price)
£445 + VAT
Developing an Improved Violence Against Women and Girls Strategy
Date & Time
Tuesday 12th November 2024 | 09:30 - 15:45
Venue
Online
Availability
Available
Purchase
Overview
Violence against women and girls (VAWG) in the UK is now included within the Strategic Policing Requirement (SPR), identifying VAWG offences as a national threat, in line with offences such as terrorism and serious organised crime. The national urgency around tackling and reducing the prevalence of VAWG is felt now more than ever, as statistics estimate that 1.4 million women experienced domestic abuse in the year ending March 2023 and 798,000 women falling victim to sexual assault offences in the year ending March 2022.
In addition to this, the government’s acceptance of the Angliolni Inquiry’s recommendations reinforces the urgent need for organisations to have a more robust VAWG strategy in place.
Featuring solutions focused workshops and opportunities for interactive discussion throughout, this one-day practical training course offers attendees, working with victims and perpetrators, a vital opportunity to critically reflect on their VAWG prevention practices.
Attendees will analyse new domestic abuse offences, evaluate rape and sexual offences investigative practices, learn how to effectively respond to diverse victims needs and discover innovative approaches to pursuing preparators, leaving the day with actionable insights to takeaway and implement into their tackling VAWG strategy.
Learning Outcomes
Discuss the Operation Soteria projects key findings, discerning what this means for your role in improving investigations of rape and sexual offences going forward
Receive guidance on the nuances of coercive and controlling behaviour, ensuring your organisation is proficient in identifying warning signs in victims and perpetrators alike
Learn how to identify perpetrators and take a proactive approach in tackling VAWG
Gain insights into effectively enforcing a victim-centred approach, with a view to ensure victims voices are heard throughout the criminal justice process
Learn the impacts and signs of economic abuse and how to tackle this form of violence
Engage in deep dive discussions and case studies to share insights and experiences with peers working with victims and perpetrators
Lead Expert: Carrie Bower
Domestic Abuse Lead Age UK National Charity
Carrie is a registered social worker and has over 20 years’ experience working with older adults in a local authority, the NHS and the voluntary sector.
Carrie’s role as Safeguarding Manager at Age UK includes providing operational support, safeguarding advice and delivering training across the charity.
Carrie has a specialist interest in domestic abuse and leads on Age UK’s domestic abuse policy for staff, volunteers and Age UK beneficiaries.
Expert Speakers
Chris Robinson
MATAC Coordinator
North Yorkshire Police
Fran Ferrier
Economic Empowerment Manager
Refuge
Agenda
9:15 am
Logging on and Accessing the Online Platform
9:30 am
Welcome and Introduction
This introductory session will involve:
Introducing yourselves via the chat function
Housekeeping
Overview of the day and learning objectives
Brief overview of the training tools and breakout rooms
Carrie Bower
Domestic Abuse Lead, Age UK National Charity
09:45 am
Learning from Operation Soteria – The New Operating Model for Investigation of Rape and Sexual Offences
An opportunity to analyse the unique police and CPS change programme that from June 2023 will form the basis of a new national operating model for investigation of rape and sexual offences, transforming the police and criminal justice response to rape.
Operation Soteria Bluestone – what is the evidence showing and what are the implications for your practice?
This session will include time for questions
Speaker invited
10:45 am
How Perpetrators are Thriving Through the Lifecourse
Explore how society is systematically enabling perpetrators
Look at the routines and rituals of perpetrators
Understand how to look at the wider picture, not just the incident
Identify the subtle signs of abuse
Learn how to reduce the risk of individuals committing further offences
This session will include time for questions
Carrie Bower
Domestic Abuse Lead, Age UK National Charity
11:30 am
Morning Break
11:45 am
Workshop: De-Mystifying Coercive and Controlling Behaviour
Engage in this interactive session to enhance your understanding of the nuances of coercive control and the different indicators and warning signs it encompasses.
What are the key components of coercive control?
Understanding the process of entrapment
What questions increase the chances of disclosure?
How to record coercive control
This session will include time for questions
Carrie Bower
Domestic Abuse Lead, Age UK National Charity
12:30 pm
Workshop: Understanding and Responding to Diverse Victim Experience and Needs
Focusing on a victim-centred approach, this workshop will provide a nuanced deep dive into how to improve the victim experience and why effectively responding to different and complex needs demands greater priority.
Learning outcomes include:
What do survivors define as success?
Survivors with protected characteristics – what do you need to know?
Challenging preconceived ideas
This session will include time for questions
Carrie Bower
Domestic Abuse Lead, Age UK National Charity
1:15 pm
Lunch Break
2:00 pm
Workshop: Enhancing Collaboration Between the Police and Prison Service
Explore North Yorkshire Police’s journey to effectively protecting victims from further abuse, intimidation, and coercive behaviour from perpetrators in prison by blocking communication channels.
Learning outcomes include:
How information sharing between police and prisons was improved
Insights into target hardening measures that can increase victim safety and prevent further abuse
Share North Yorkshire polices future plans for continuing to support victims of domestic abuse from their perpetrators in prison
This session will include time for questions
Chris Robinson - Confirmed
MATAC Coordinator
North Yorkshire Police
2:30 pm
Identifying and Preventing Economic Abuse
Understand changes to domestic abuse legislation, including the addition of economic abuse
Outline the main types of economic violence: economic control, economic exploitation and economic sabotage
Understand how digital technologies can further facilitate these forms of violence and how to combat this
Explore the hidden impacts of economic violence on victims
Identify the signs of economic abuse
Learn how to engage with and support victims of economic abuse
Outline what evidence you should collect to build a robust prosecution case against a perpetrator of economic abuse
This session will include time for questions
Fran Ferrier - Confirmed
Economic Empowerment Manager, Refuge
3:15 pm
Reflective and Interactive Group Q&A Session
Breakout Groups Session
In this session you will have the opportunity to ask any questions as a group, revisiting key sessions from the training and gaining key insights into how you can put what you’ve learned into practice to ensure you leave the day with an improved VAWG strategy.
Carrie Bower
Domestic Abuse Lead, Age UK National Charity
3:45 pm
Summary and Training Close
*programme subject to change
Carrie Bower
Domestic Abuse Lead, Age UK National Charity
Pricing
Public Sector
£345 + VAT
Private Sector
£445 + VAT
Creating Accessible Documents
Date & Time
Thursday, April 25, 2024
9:30 AM - 4:30 PM
Venue
Online
Availability
Available
Purchase
Overview
If you are responsible for creating any content whether that be producing documents, social media, or web content for your organisation, this course will give you a strong grounding to make the most accessible content possible. Documents are a great starting point for everyone to learn universal accessible content basics as well as getting to grips with the accessibility features of the most common tools including Office 365 programs and PDFs.
Our Creating Accessible Documents course gives you the knowledge to create highly accessible documents. If you are from the public sector, publishing accessible digital content including documents is now a legal requirement. You will learn how to make documents accessible using a host of different tools, and how to apply plain English principles to create easy to understand content.
Leave the day fully immersed in document accessibility with the confidence to ensure your documentation complies with the regulation and is accessible to all.
Learning Objectives
By the end of this training, delegates should have the knowledge and tools to:
Understand the legislation relating to accessible documents
Embed basic principles of accessible documents for the following platforms:
Word
PowerPoint
PDF
Email
Check documents for accessibility
Adopt technologies to help create accessible documents
Use accessible documents effectively
Lead Trainers
Ben Watson
Accessibility Consultant
All Able
George Rhodes
Accessibility Consultant
All Able
Agenda
9:30 am
Welcome And Clarification Of Learning Objectives
9:45 am
Session 1: An Introduction to Accessible Documents
How are documents covered in the legislation
Basic principles of creating accessible documents
Why documents are the core of accessible content design
Ben Watson
Accessibility Consultant
All Able
George Rhodes
Accessibility Consultant
All Able
11:00 am
Morning Break
11:10 am
Session 2: Checking For Accessibility
As part of the checking for accessibility session, attendees will be asked to suggest documents that we can review as a group. This can be done either in advance of the day or as the discussion unfolds.
· Understanding different document platforms
· Gain techniques for checking for accessibility
· Microsoft Accessibility Checker
· Live document walkthroughs
· Adobe Pro and making accessible PDFs.
Ben Watson
Accessibility Consultant
All Able
George Rhodes
Accessibility Consultant
All Able
12:30 pm
Lunch Break
1:00 pm
Session 3: Writing in Plain English (Part 1)
What is plain English?
Plain English and accessibility
How to write in plain English: core principles
Ben Watson
Accessibility Consultant
All Able
George Rhodes
Accessibility Consultant
All Able
2:00 pm
Session 4: Writing in Plain English (Part 2)
Group exercise: turning text into plain English
Exploring the benefit of plain English for your organisation
Plain English toolkit
Ben Watson
Accessibility Consultant
All Able
George Rhodes
Accessibility Consultant
All Able
2:50 pm
Afternoon Break
3:00 pm
Session 5: Using Technology for Accessible Documents
Technologies that can help create and use accessible documents
Creating accessible templates
Ben Watson
Accessibility Consultant
All Able
George Rhodes
Accessibility Consultant
All Able
3:30 pm
Session 6: Open Q&A
In this session you will have the opportunity to ask our experts all your accessibility questions, revisiting key sessions from the training and gaining key insights into how you can put what you’ve learned into practice.
Ben Watson
Accessibility Consultant
All Able
George Rhodes
Accessibility Consultant
All Able
4:30 pm
Training Close
*programme subject to change
Pricing
Public Sector
£345 + VAT
Private Sector
£445 + VAT
Improving Hospital Food Standards
Date & Time
Tuesday 5th March, 2024
9:30 AM - 3:30 PM
Venue
Online
Availability
Limited Spaces Availble
Purchase
Event Overview
The NHS defines ‘food as medicine’ and finds it to be a crucial component of hospital care. The National Standards for Healthcare Food and Drink 2022 will form part of the legally binding standards in the NHS Standard Contract, therefore it is essential that you understand their main objectives and how to ensure that your trust adheres to them. This course presents a valuable opportunity for you to delve into methods for enhancing your trust's food standards, with the potential to be recognised as an Exemplar Trust by the end of March 2024.
This Improving Hospital Food Standards online event will bring you up to date with the latest NHS Food Standards and equip you with practical guidance on the appropriate nutrition and hydration requirements for all patients. This comprehensive program addresses the critical role of nutrition in patient care and aims to empower you with the knowledge and skills necessary to elevate food standards, promote patient recovery and contribute to overall healthcare excellence. By the end of this course you will have the knowledge and skills to elevate your hospital's reputation by demonstrating a commitment to providing high-quality, patient-centred food services which meet the standards.
Learning Outcomes
Receive guidance on the healthcare regulations and standards and how they should be applied and monitored by trusts
Cultivate effective communication skills to actively connect with patients, gather valuable feedback, and respond to individual preferences
Identify how to innovate and improve your trusts food and drink strategy
Develop strategies to embed a culture of learning, accountability and transparency which supports the food standards
Expert Trainer
Dr Ally Jaffee
NHS Doctor and Co Founder of Nutri Tank
Other Speakers
Phil Shelley
Senior Operational Manager and National Lead for Net Zero Food - NHSE, Past Chair of the Hospital Catering Association, Associate Board member for Malnutrition Task Force, Love British Food Ambassador
Nicola Strawther
Chief Dietetic and Catering Technician
Katherine Crossfield
Senior Specialist Catering Dietitian. Leeds Teaching Hospitals NHS Trust
Agenda
9:25 am
Logging on and Accessing the Online Platform
9:30 am
Trainer’s Welcome and Clarification of Learning Outcomes
Phil Shelley - Senior Operational Manager - NHSE
Dr Ally Jaffee - NHS Doctor and Co Founder of Nutri Tank
10:00 am
The NHS Food Review and How Findings and Recommendations Have Formed the New National Standards For NHS Food 2022
This session will cover:
Outline the intended benefits of the new standards for staff and patients, including to support recovery, prevent malnutrition, and improve staff physical and mental health
Explore the role dietitians can play in supporting NHS leaders and practitioners at all levels to meet the new standards, and how trusts can access this expertise
Review your current approach to food standards and nutrition, and top tips for identifying areas for improvement
Dr Ally Jaffee - NHS Doctor and Co Founder of Nutri Tank - CONFIRMED
10:30 am
Improving Your Food and Drink Strategy
This session will cover:
Hear how and why to ensure food and drink is on trusts’ agendas
Gain insights into creating well-balanced and appealing menus that meet diverse dietary needs and the needs of both nutritionally well and nutritionally vulnerable patients
Explore how NHS hospitals can develop and maintain a food and drink strategy with standards being monitored via annual Patient-led Assessments of the Care Environment (PLACE)
Learn the fundamentals of therapeutic diets and their impact on recovery
Outline how your trust can utilise The Nutrition & Hydration Digest Compliance Checklist to regularly evaluate how you are performing against the Food Standards
Nicola Strawther - Chief Dietetic and Catering Technician, Nottingham University Hospitals - CONFIRMED
11:15 am
Morning Break
11:30 am
Embodying A Culture of Collaboration, Leadership and Training which Prioritises Improved Food Standards
Explore the importance of celebrating success within your trust, looking at the NHS Chef competition and other ways to boost innovation
Understand how trusts can build a strong relationship between the ‘Power of Three’: caterers, dietitians and nurses
Learn how to develop a multidisciplinary approach to food and drink
Learn how trusts can develop a training matrix and a learning and development programme for all staff involved in healthcare food and drink services
Develop communication skills to engage with patients, gather feedback, and address individual preferences
Dr Ally Jaffee - NHS Doctor and Co Founder of Nutri Tank - CONFIRMED
12:15 pm
Making Mealtimes Matter – Improving Food Service
This session will cover:
Explore the critical role of ‘The Last Nine Yards’ of the food journey to the patient's table
Outline ways trusts can better understand their patients individual needs
Identify various ways hospital staff can contribute to creating a positive mealtime experience
Highlight opportunities for utilising technology to innovate food service
Katherine Crossfield - Senior Specialist Catering Dietitian. Leeds Teaching Hospitals NHS Trust - CONFIRMED
1:00 pm
Lunch Break
2:00 pm
Case Study: Food Glorious Food!
An opportunity for delegates to hear from the team at the Princess Alexandra Hospital, who have recently won an award for their work on changes to hospital food and patient centred improvement.
Hear about the work they have done on nutrition and supporting patients with adaptations to eat at mealtime.
Ann Nutt DEP. Pg(cert) - Chair, Patient Panel, Princess Alexandra Hospital, Harlow
Shahid Sardar - Patient experience lead at the Princess Alexandra Hospital, Harlow
2:30 pm
Workshop: Develop an Action Plan to Improve your Trusts Food & Drink Strategy in Accordance with the NHS Food Standards
An opportunity for delegates to reflect on the insights from the day, and discuss how they are going to implement learnings into their hospitals food standards. This session will cover:
Identify and overcome what you need to address in order to improve your trusts’ food and drink strategy
Consider different strategies you can implement in your trust to boost collaboration, innovation and best practice
Develop an action plan to improve the standards of food across your organisation
Dr Ally Jaffee - NHS Doctor and Co Founder of Nutri Tank - CONFIRMED
3:30 pm
Closing Remarks and Q&A
Summarise key takeaways and open the floor for questions and answers to address any remaining queries or concerns.
Dr Ally Jaffee - NHS Doctor and Co Founder of Nutri Tank - CONFIRMED
*Programme Subject to Change
Pricing
Public Sector
£345 + VAT
Private Sector
£445 + VAT
Enhancing Digital Skills and Inclusion: Online Training Course
Date & Time
Tuesday 27th February 2024 9:30 AM - 3:45 PM
Venue
Online Training Course
Availability
Limited Spaces Available
Purchase
Overview
According to the Lloyds Consumer Digital Index 2022, 10.2 million UK adults do not have basic level digital skills needed for modern day-to-day life. And with key public services becoming increasingly digitalised, improving digital inclusion and accessibility is more essential than ever before.
Our Enhancing Digital Skills and Inclusion training course will help you address the digital divide to ensure that everyone has equal access to your organisations digital services. You will learn how to identify and overcome the reasons behind digital exclusion and lack of skills.
Improve and understand the digital skills of your service users and gain valuable insight into how to design effective, accessible digital skills programmes. Leave the day with a digital inclusion and skills action plan to take back to your organisation and use right away.
Learning Outcomes
Understand what is meant by digital inclusion and exclusion, and the contributing factors
Gain awareness of the demographics affected by digital exclusion
Appreciate the importance and key dimensions of digital inclusivity that should be factored into your programme design and strategy
Distinguish between the different categories and levels of digital skills and their application
Apply your knowledge in a practical context to create a strategy and action plan for digital inclusion, accessibility and skills
Lead Trainer
Professor Khawar Hameed
Managing Director
Digital Advantage
Agenda
9:30 am
Logging on and Accessing the Online Platform
9:45 am
Trainer’s Welcome and Overview of Learning Objectives
Professor Khawar Hameed, Managing Director, Digital Advantage - CONFIRMED
10:00 am
Workshop: Enhancing Digital Inclusion
Better understand the digital divide: the imperative of digital inclusivity in an increasingly hyperconnected world
Identify and help those who are digitally excluded
Examine wi-fi connectivity and access to devices
Learn how to better bridge the digital divide
Professor Khawar Hameed, Managing Director, Digital Advantage - CONFIRMED
11:00 am
Morning Break
11:15 am
Workshop: Enhancing Digital Skills
Understand the different digital skill levels
Design more effective accessible digital skills programmes
Examine examples and illustrations of digital skills programmes
Professor Khawar Hameed, Managing Director, Digital Advantage - CONFIRMED
12:00 pm
Case Study: Digital Skills and Inclusion in Action
Gain best practice from Digital Kent who has led the way in improving digital inclusion for Kent residents and The Surrey Coalition of Disabled People, who’s pioneering digital inclusion project ‘Tech Community Connect’ has reduced disabled people’s digital exclusion and feeling of loneliness.
Learn how to improve digital access for service users
Understand how to better improve internet connectivity
Examine the possibility of issuing devices to digitally excluded groups
Gain support on delivering devices (laptops and mobiles etc)
Learn how to improve service users outcomes and efficiency through sharing data across organisation
Sam Lain - Rose Digital Lead (Inclusion & Capabilities) Digital Kent – CONFIRMED
Alex Hird - Community Champion Co-ordinator and Technology Trainer – Surrey Coalition of Disabled People – CONFIRMED
1:15 pm
Lunch
2:15 pm
Workshop: Improving Digital Inclusion and Skills (Flexible Break)
This session will give delegates the opportunity to review the day’s learning and to take back an action plan to improve the digital inclusion and skills of your service users.
Review the day’s learning to improve digital inclusion and skills
Take back a person-centred approach to digital inclusion to your organisation
Leave the day with a digital inclusion and skills action plan
Professor Khawar Hameed, Managing Director, Digital Advantage - CONFIRMED
3:30 pm
Closing Remarks
*Programme subject to change
Pricing
Public Sector
£345 + VAT
Private Sector
£445 + VAT
Improving Patient Safety Culture in Healthcare: Online Training Course
Date & Time
Thursday, November 23, 2023
9:30 AM - 3:00 PM
Venue
Online Training Course
Availability
Available
Purchase
Event Overview
The NHS defines a positive safety culture as one where the environment is collaboratively created and nurtured so that everybody can flourish to ensure high quality and safe care is provided to patients. This is achieved through: continuous learning and improvement of safety risks, supportive psychologically safe teamwork, and enabling and empowering speaking up by all.
This highly interactive online training day will analyse the key components that are conducive to an effective and positive patient safety culture including leadership, psychological safety, and human factors. You will gain the insights, tools, and techniques required to implement a robust safety culture in your organisation to ensure your provision of patient care is of the highest quality.
Learning Outcomes
Analyse and work on group scenarios, collaborating with other healthcare sector peers to scrutinise and share best practice
Learn strategies to embed an open and honest learning culture through compassionate leadership
Expert insights into applying human factors methods within your environment
Identify how to combine safety culture, safety measurement and monitoring, human factors and PSIRF together in your organisation
Key Speakers
Jane Carthey
Human Factors and Patient Safety Consultant
Agenda
9:30 am
Logging on and Accessing the Online Platform
9:40 am
Trainer’s Welcome and Overview of Learning Objectives
Meet the trainer
Introduce yourselves
Brief overview of the day
Jane Carthey
Human Factors and Patient Safety Consultant
9:50 am
Quickfire Interactive Group Discussion: Barriers and Enablers
An opportunity to engage in breakout groups with healthcare colleagues to share your enablers and main barriers to creating a positive safety culture. Discuss your feedback with the wider group to help inform and tailor the training day around your needs.
Jane Carthey
Human Factors and Patient Safety Consultant
10:00 am
Overview of Recent Developments and Trends in the Patient Safety Landscape
This session will allow delegates to reflect on the current patient safety context and discuss and consider the following:
NHS patient safety strategy
The Patient Safety Incident Response Framework (PSIRF)
Involving patients, families and carers in patient safety learning and improvement work
Jane Carthey
Human Factors and Patient Safety Consultant
10:20 am
Workshop: Developing and Embedding Compassionate Leadership
Collaborative, inclusive, and compassionate leadership is fundamental for safety culture to flourish and is essential to deliver the highest quality of care for patients.
Enhance compassionate leadership in your context going forward by exploring:
What is compassionate leadership?
The 4 quadrants of psychological safety model
Insights into creating a culture of inclusion
How do compassionate leaders create psychological safety in teams?
This workshop will incorporate scenario-based learning and breakout group work.
Jane Carthey
Human Factors and Patient Safety Consultant
11:20 am
Morning Break
11:35 am
Workshop: Adopting Human Factors Strategies to Optimise Patient Safety Culture
This practical workshop will:
Share what human factors science is and is not, and how the discipline contributes to patient safety
Provide guidance on applying human factors thinking and methods in your work environment to improve patient safety
Jane Carthey
Human Factors and Patient Safety Consultant
12:20 pm
Group Collaborative Session: From Theory to Application – What Would This Look Like in Practice?
To support you to consolidate the morning sessions, engage with peers and the expert trainer in a practical scenario-based session to discuss and explore how to effectively design a healthcare organisation that considers the following questions:
What would the role of senior leaders be?
How would patients be included in improvement work?
What would human factors in practice look like?
Jane Carthey
Human Factors and Patient Safety Consultant
12:50 pm
Case Study: Effectively Implementing a Restorative Just and Learning Culture in Practice.
Mersey Care is one of the first NHS organisations to embrace a Just and Learning Culture, improving the organisations learning environment so that staff feel supported when unexpected incidents arise.
Takeaway key actionable insights and learnings from this case study to consider how this culture adopted by Mersey Care can be practically implemented in your own context.
Learn Mersey Care NHS foundation trusts journey to cultivating a restorative just and learning culture
Explore strategies to creating equitable relationships between staff and leadership, and the impact this has on the workforce
Share the economic benefits to maintaining a just and learning culture
Discuss the challenges and obstacles faced when creating this culture and how they were overcome
Jane Carthey
Human Factors and Patient Safety Consultant
1:35 pm
Lunch Break
2:20 pm
Interactive Discussion Session and Open Q&A
This highly interactive session will provide an opportunity for all delegates to come together and discuss key learnings from the day. Focusing on key learning outcomes, delegates will be encouraged to think about how they will use what they have learned to implement change and consider the next steps for their organisation or team in embedding an effective patient safety culture.
Jane Carthey
Human Factors and Patient Safety Consultant
3:00 pm
Training Summary and Close
*Programme Subject to Change
Jane Carthey
Human Factors and Patient Safety Consultant
Pricing
Public Sector
£345 + VAT
Private Sector
£445 + VAT
Preventing Falls in Older People: Online Training Course
Date & Time
Tuesday, November 7, 2023
9:15 AM - 4:30 PM
Venue
Online Training Course
Availability
Available
Purchase
About
Almost a third of older people experience a fall every year, with 5% of these falls leading to a fracture and hospitalisation, at an estimated cost of £435 million to the NHS.
As outlined in the Urgent and Emergency Care plan, published in January 2023, NHS England is looking the standardise and scale up falls and frailty teams to increase access to joined up approaches across inpatient and community care. With falls becoming increasingly common, contributing to discharge delay through longer-term hospital stays it is now more crucial than ever that the health and social care, voluntary and local government sectors have effective fall prevention methods and care plans in place.
Join this one-day interactive training course on Preventing Falls in Older People to learn how to create and embed effective fall prevention strategies. Featuring group collaboration sessions and practical workshops, this course analyses the key areas of effective falls prevention plans, including evaluating the causes of falls, multifactorial assessments, and personalised interventions. In a highly interactive day, you will work together with peers to produce effective strategies for managing falls and create a tailored fall prevention strategy to implement in your organisation.
Learning Objectives:
Understand and implement the updated NICE and related national guidance
Engage with the process of multifactorial assessment and intervention
Learn how to prevent falls among older people with delirium and dementia
Discuss how to effectively report and respond to falls
Create a successful fall prevention strategy for primary and secondary care
Lead Trainer
Professor Cameron Swift
Consultant Physician
King's College London
Expert Speakers
Dr Louis Koizia
Consultant Physician and Geriatrician
Imperial College NHS Trust
Dr Anna Winfield
Specialist & QI Lead
Leeds Teaching Hospitals NHS Trust
Ben Scott
Improvement Lead for Falls
Welsh Ambulance Service NHS Trust
Ed Tank
Clinical Lead Physiotherapist
The Dudley Group NHS Foundation Trust
Hannah Wood
Trust Falls Lead
University Hospital Southampton NHS Foundation Trust
Agenda
9:15 am
Logging on and Accessing the Platform
9:30 am
Trainer's Welcome and Clarification of Learning Objectives
Professor Cameron Swift
Consultant Physician
King's College London
9:45 am
Understanding and Implementing the NICE Falls Quality Standard and National Audit Guidance
Learning the key factors in developing, implementing and maintaining an effective falls prevention service
Evaluating the evidence behind an effective falls prevention service and understanding what works and why
Reviewing the recommended pathways for community and hospital settings
Understanding the development of national guidance on falls prevention, including the NICE Guideline and Quality Standard and the latest National Audit of Inpatient Falls Report
Analysing the updates to national guidelines and audit and the impact these will have on different settings.
Professor Cameron Swift
Consultant Physician
King's College London
10:30 am
Integrated Falls Prevention And Organisational Collaboration
Constructing an effective falls pathway
Ensuring cross-disciplinary networks
Avoiding deconditioning
Ed Tank
Clinical Lead Physiotherapist
The Dudley Group NHS Foundation Trust
11:15 am
Morning Break
11:30 am
The Role of First Response in Falls Management and Prevention
Achieving optimal first response falls assessment and management
Multidisciplinary first response teams
First response as an integral component of national falls prevention strategy
Ben Scott
Improvement Lead for Falls
Welsh Ambulance Service NHS Trust
12:15 pm
Effectively Preventing and Managing Inpatient Falls
Using local data as tools for Quality Improvement, including NAIF
Post-fall review and the Patient Safety Incident Reporting Framework
Achieving coordinated local delivery and implementation
Hannah Wood
Trust Falls Lead
University Hospital Southampton NHS Foundation Trust
12:45 pm
Lunch
1:30 pm
Using QI and Local Audit to Improve Falls Prevention and Management
Setting and applying clear standards for falls prevention
Tailoring patient care and management to individual need and risk
Successful inpatient falls reduction in Leeds – the Falls Quality Initiative
Methods of monitoring and measuring change for the better
Making best use of local audit to drive falls reduction
Dr Anna Winfield
Specialist & QI Lead
Leeds Teaching Hospitals NHS Trust
2:15 pm
Identifying and Managing Delirium in Older People to Prevent Falls
Analysing how falls are significantly more likely to occur for older people experiencing delirium, particularly for people with dementia
Understanding the key indicators of delirium and how to effectively treat and manage delirium in older people
Discussing how fall prevention intervention should be tailored for older people with delirium
Developing multifactorial assessments for older people with delirium
Implementing and delivering effective strategies to prevent falls among older people with delirium
Dr Louis Koizia
Consultant Physician and Geriatrician
Imperial College NHS Trust
3:00 pm
Afternoon Break
3:15 pm
Creating A Successful And Comprehensive Falls Prevention Strategy
Interactive Breakout Groups Session
Discuss with other delegates and share knowledge, opportunities and challenges between services
Strategic core-component planning to reduce the number, cost and impact of falls in your service.
Engagement of key stakeholders to ensure your strategy is understood and supported
Identifying and overcoming obstacles to networking services and maximising referrals
Using national and local audit to drive progress
Creating a falls prevention action plan in line with National standards to take back to your organisation
Professor Cameron Swift
Consultant Physician
King's College London
4:00 pm
Group Feedback, Plenary Discussion
Professor Cameron Swift
Consultant Physician
King's College London
4:30 pm
Summary, Evaluation And Close
*Programme Subject to Change
Pricing
Public Sector
(Online Price)
£345 + VAT
Private Sector
(Online Price)
£445 + VAT
Developing an Improved Violence Against Women and Girls Strategy: Online Training Course
Date & Time
Tuesday, October 31, 2023
9:30 AM - 3:45 PM
Venue
Online Training Course
Availability
Available
Purchase
Overview
As of February 2023, violence against women and girls (VAWG) in the UK has been included within the Strategic Policing Requirement (SPR), identifying VAWG offences as a national threat, in line with offences such as terrorism and serious organised crime. The national urgency around tackling and reducing the prevalence of VAWG is felt more than ever following a series of high-profile attacks on women in 2020 and 2021, combined with statistics showcasing domestic abuse to make up 18% of recorded crime in England and 194,683 sexual offences recorded in 2022.
Featuring solutions focused workshops and opportunities for interactive discussion throughout, this one-day practical training course offers attendees across the criminal justice sector a vital opportunity to critically reflect on their VAWG prevention practices.
Attendees will analyse new domestic abuse offences, evaluate rape and sexual offences investigative practices, learn how to effectivley respond to diverse victims needs and discover innovative approaches to pursuing preparators, leaving the day with actionable insights to takeaway and implement into their tackling VAWG strategy.
Learning Outcomes
Discuss the Operation Soteria projects key findings, discerning what this means for your role in improving investigations of rape and sexual offences going forward
Refresh your understanding of new domestic abuse offences including non-fatal strangulation and economic abuse
Guidance on the nuances of coercive and controlling behaviour, ensuring your organisation is proficient in identifying warning signs in victims and perpetrators alike
Insights into effectively enforcing a victim-centred approach, with a view to ensure victims voices are heard throughout the criminal justice process
Engage in deep dive discussions and case studies to share insights and experiences with other criminal justice sector peers
Lead Trainer
Davina James-Hanman
Independent Violence Against Women Consultant
DJH Associates
Expert Speakers
Chris Robinson
MATAC Coordinator
North Yorkshire Police
Claire Talbot
Chief Superintendent
Essex Police
Agenda
9:15 am
Logging on and Accessing the Online Platform
9:30 am
Trainer’s Welcome and Training Introduction
This introductory session will involve:
Introducing yourselves via the chat function
Housekeeping
Overview of the day and learning objectives
Brief overview of the training tools and breakout rooms
Davina James-Hanman
Independent Violence Against Women Consultant
DJH Associates
09:45 am
Learning from Operation Soteria – The New Operating Model for Investigation of Rape and Sexual Offences
An opportunity to analyse the unique police and CPS change programme that from June 2023 will form the basis of a new national operating model for investigation of rape and sexual offences, transforming the police and criminal justice response to rape.
Operation Soteria Bluestone – what is the evidence showing and what are the implications for your practice?
This session will include time for questions
Ciara Bergman
CEO, Rape Crisis England & Wales - Confirmed
10:45 am
Improving Understanding of New Domestic Abuse Offences
Reflecting on the Domestic Abuse Act 2021 and accompanying Domestic Abuse statutory guidance 2022, leave this session with an improved action plan of how to better identify and respond to domestic abuse offences going forward.
Understand changes to domestic abuse legislation and definition, including the addition of non-fatal strangulation, and economic abuse
Explore what this means for your investigative practice
Outline how the statutory guidance can help you plug gaps in your knowledge
This session will include time for questions
Davina James-Hanman
Independent Violence Against Women Consultant
DJH Associates
11:30 am
Morning Break
11:45 am
Workshop: De-Mystifying Coercive and Controlling Behaviour
Engage in this interactive session to enhance your understanding of the nuances of coercive control and the different indicators and warning signs it encompasses.
What are the key components of coercive control?
Understanding the process of entrapment
What questions increase the chances of disclosure?
How to record coercive control
This session will include time for questions
Davina James-Hanman
Independent Violence Against Women Consultant
DJH Associates
12:30 pm
Workshop: Understanding and Responding to Diverse Victim Experience and Needs
Focusing on a victim-centred approach, this workshop will provide a nuanced deep dive into how to improve the victim experience and why effectively responding to different and complex needs demands greater priority.
Learning outcomes include:
What do survivors define as success?
Survivors with protected characteristics – what do you need to know?
Challenging preconceived ideas
This session will include time for questions
Davina James-Hanman
Independent Violence Against Women Consultant
DJH Associates
1:15 pm
Lunch Break
2:00 pm
Workshop: Enhancing Collaboration Between the Police and Prison Service
Explore North Yorkshire Police’s journey to effectively protecting victims from further abuse, intimidation, and coercive behaviour from perpetrators in prison by blocking communication channels.
Learning outcomes include:
How information sharing between police and prisons was improved
Insights into target hardening measures that can increase victim safety and prevent further abuse
Share North Yorkshire polices future plans for continuing to support victims of domestic abuse from their perpetrators in prison
This session will include time for questions
Chris Robinson
MATAC Coordinator
North Yorkshire Police
2:45 pm
Case Study: Learning from Essex Police on Effectively Pursuing Perpetrators
This case study session offers an opportunity to learn from the excellent work of Essex police on tackling the root causes of VAWG and preventing re-offending through effective perpetrator intervention schemes.
Using £1.2m Home Office funding to pilot innovative approaches to targeting perpetrators of stalking and early intervention
Reviewing the way data is used to identify and assess ‘highest risk’ perpetrators
Sharing projects, such as the Change Hub perpetrator intervention programme, that build up an evidence base to improve understanding of what works most effectively when seeking to break the domestic abuse cycle
This session will include time for questions
Claire Talbot
Chief Superintendent
Essex Police
3:15 pm
Reflective and Interactive Group Q&A Session
Breakout Groups Session
In this session you will have the opportunity to ask any questions as a group, revisiting key sessions from the training and gaining key insights into how you can put what you’ve learned into practice to ensure you leave the day with an improved VAWG strategy.
Davina James-Hanman
Independent Violence Against Women Consultant
DJH Associates
3:45 pm
Summary and Training Close
*programme subject to change
Davina James-Hanman
Independent Violence Against Women Consultant
DJH Associates
Pricing
Public Sector
£345 + VAT
Private Sector
£445 + VAT